/* ============================================================================
   IT4Y_LCDS_V1_2026_07_02 — LiveChat operator console: consolidated design system.
   COMPLETE REPLACEMENT for the 29-sentinel-block append-history livechat.css.
   Every rule below is the resolved CASCADE WINNER of the previous file, except
   the documented intended changes (desktop tab removal, unified chat-action
   pills, radius/typography token normalization, shadow consolidation, dark-theme
   QR color fixes, weight cap 700, dead-group removal, truncation hardening).

   SECTIONS
     1. Design tokens (:root)
     2. Dark theme (html[data-theme="dark"] ATTRIBUTE — body.dark is dead here)
     3. Base / reset
     4. Layout shell (app-shell / sidebar / app / header / presence bar / workspace)
     5. Components (buttons, forms, badges, inbox, chat, composer, pickers,
        aside, QR manager, modals, toasts, sidebar nav, empty states, focus)
     6. Media: min-761 / 1101-1320 band / 761-1100 tablet / <=760 mobile /
        micro-bands 560+430 / keyboard-pin / reduced motion
     7. Utility classes (data-sty replacement contract) — MUST stay last
   ========================================================================== */

/* ============================== 1. TOKENS ================================= */
:root {
  /* palette */
  --bg:#f4f6fa; --bg-2:#ffffff; --panel:#ffffff; --panel-2:#eef1f7;
  --border:#d8dde7; --border-soft:#e6e9ef;
  --text:#0d1117; --text-2:#2d3748; --muted:#5a6578;
  --accent:#2563eb; --accent-soft:#dbeafe; --accent-text:#1e40af;
  --ok:#15803d; --warn:#b45309; --danger:#b91c1c;
  --visitor-bg:#e5e9f0; --visitor-text:#0d1117;
  --read-blue:#2563eb; --read-gray:#94a3b8;
  /* presence (browsing tier retired — never emitted by the app) */
  --presence-online-bg:#dcfce7;  --presence-online-text:#14532d;  --presence-online-dot:#15803d;
  --presence-away-bg:#fef3c7;    --presence-away-text:#78350f;    --presence-away-dot:#d97706;
  --presence-offline-bg:#e5e7eb; --presence-offline-text:#374151; --presence-offline-dot:#6b7280;
  /* typography scale (micro 10px badge floor stays a documented literal;
     14px = body base; glyph sizes 15/20/22/24px are documented literals) */
  --fs-xs:11px; --fs-sm:12px; --fs-md:13px; --fs-lg:16px; --fs-xl:18px;
  /* spacing scale */
  --sp-1:4px; --sp-2:8px; --sp-3:12px; --sp-4:16px; --sp-5:20px; --sp-6:24px;
  /* radius trio (+ bubble exception; pills 999px; dots 50%) */
  --r-sm:7px; --r-md:9px; --r-lg:12px; --r-bubble:18px;
  /* elevation — the ONLY shadow system */
  --elev-1:0 1px 2px rgba(15,23,42,.06), 0 1px 3px rgba(15,23,42,.05);
  --elev-2:0 2px 8px rgba(15,23,42,.08), 0 1px 3px rgba(15,23,42,.06);
  --elev-3:0 10px 30px rgba(15,23,42,.16);
  --focus-ring:0 0 0 3px var(--accent-soft);
  /* z scale */
  --z-aside:200; --z-menu:340; --z-backdrop:1190; --z-drawer:1200;
  --z-qr:1290; --z-modal:1300; --z-toast:9999;
  /* layout */
  --sidebar-w:220px;
}

/* ============================ 2. DARK THEME =============================== */
html[data-theme="dark"] {
  --bg:#0a1219; --bg-2:#0c1722; --panel:#0f1e2e; --panel-2:#152a40;
  --border:#1f3a5a; --border-soft:#15273e;
  --text:#f1f5f9; --text-2:#cbd5e1; --muted:#94a3b8;
  --accent:#3b9eff; --accent-soft:#1d3a5e; --accent-text:#93c5fd;
  --ok:#34d399; --warn:#fbbf24; --danger:#f87171;
  --visitor-bg:#1e293b; --visitor-text:#f1f5f9;
  --read-blue:#60a5fa; --read-gray:#64748b;
  --presence-online-bg:rgba(22,163,74,.18);   --presence-online-text:#4ade80;  --presence-online-dot:#22c55e;
  --presence-away-bg:rgba(217,119,6,.18);     --presence-away-text:#fbbf24;    --presence-away-dot:#f59e0b;
  --presence-offline-bg:rgba(148,163,184,.15);--presence-offline-text:#cbd5e1; --presence-offline-dot:#94a3b8;
  --elev-1:0 1px 2px rgba(0,0,0,.40);
  --elev-2:0 3px 10px rgba(0,0,0,.45);
  --elev-3:0 12px 32px rgba(0,0,0,.55);
}
/* component dark overrides (dark-scoped selectors always out-rank their light
   counterparts on specificity, so this block can safely live up here) */
html[data-theme="dark"] .presence-chip .count { background:rgba(255,255,255,.12); }
html[data-theme="dark"] .presence-chip { box-shadow:inset 0 0 0 1px rgba(255,255,255,.06); }
html[data-theme="dark"] .kpi-pill.alert { background:rgba(217,119,6,.18); border-color:rgba(217,119,6,.45); color:var(--warn); }
html[data-theme="dark"] .inbox-item.unread { background:linear-gradient(90deg, rgba(59,158,255,.15), transparent 44%); }
html[data-theme="dark"] .nav-item.has-unread:not(.active) { background:rgba(217,119,6,.16); color:var(--warn); }
html[data-theme="dark"] .nav-unread { background:#fbbf24; color:#422006; }
html[data-theme="dark"] .inbox-item.active { box-shadow:inset 0 0 0 1px rgba(59,158,255,.18); }
html[data-theme="dark"] .ctx-tag { background:var(--panel-2); border-color:var(--border); }
html[data-theme="dark"] .ctx-tag.ctx-order   { background:rgba(217,119,6,.18);  color:var(--warn); }
html[data-theme="dark"] .ctx-tag.ctx-billing { background:rgba(22,163,74,.18);  color:#4ade80; }
html[data-theme="dark"] .ctx-tag.ctx-vps     { background:rgba(59,130,246,.18); color:#93c5fd; }
html[data-theme="dark"] .ctx-tag.ctx-support { background:rgba(139,92,246,.18); color:#c4b5fd; }
html[data-theme="dark"] .pill-open     { background:rgba(22,163,74,.18);   color:#4ade80; }
html[data-theme="dark"] .pill-assigned { background:rgba(59,130,246,.18);  color:#93c5fd; }
html[data-theme="dark"] .pill-closed   { background:rgba(148,163,184,.18); color:#cbd5e1; }
html[data-theme="dark"] .pill-reopened { background:rgba(217,119,6,.18);   color:var(--warn); }
html[data-theme="dark"] .receipt-label.receipt-read { background:rgba(59,130,246,.18); }
html[data-theme="dark"] .msg-row.agent .msg-bubble { background:linear-gradient(180deg, #3b9eff, #2563eb); }
html[data-theme="dark"] .btn.danger:hover { background:rgba(248,113,113,.12); }
html[data-theme="dark"] .chat-rating-banner {
  background:linear-gradient(90deg, rgba(217,119,6,.22) 0%, rgba(217,119,6,.10) 100%);
  border-color:rgba(217,119,6,.45);
  color:#fde68a;
}
html[data-theme="dark"] .aside-section.rating-promoted {
  background:linear-gradient(135deg, rgba(217,119,6,.10) 0%, rgba(217,119,6,.20) 100%);
  border-color:rgba(217,119,6,.45);
}
html[data-theme="dark"] .aside-section.rating-promoted h4 { color:#fde68a; }
html[data-theme="dark"] .aside-section.rating-promoted .rating-card { background:rgba(0,0,0,.20); }
html[data-theme="dark"] .aside-section.rating-promoted .rating-comment { background:rgba(0,0,0,.15); }
html[data-theme="dark"] .empty-illustration { background:linear-gradient(135deg, rgba(59,158,255,.22), var(--panel-2)); }
/* flagship sidebar sign-out — dark palette (verbatim) */
html[data-theme="dark"] .p360-signout { color:#f97066; }
@media (hover:hover) {
  html[data-theme="dark"] .p360-signout:hover { background:rgba(249,112,102,.10); color:#fda29b; }
}
html[data-theme="dark"] .p360-signout:active { background:rgba(249,112,102,.16); }

/* ============================ 3. BASE / RESET ============================= */
* { box-sizing:border-box; -webkit-tap-highlight-color:transparent; text-rendering:optimizeLegibility; }
html, body { height:100%; margin:0; overflow:hidden; }
body { font:14px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,system-ui,sans-serif;
       background:var(--bg); color:var(--text); -webkit-font-smoothing:antialiased; }
a { color:var(--accent); text-decoration:none; }
button { font-family:inherit; }
code { font-family:ui-monospace,Menlo,Consolas,monospace; font-size:var(--fs-sm);
       background:var(--panel-2); padding:2px 6px; border-radius:4px; color:var(--text-2); }
::-webkit-scrollbar { width:9px; height:9px; }
::-webkit-scrollbar-track { background:transparent; }
::-webkit-scrollbar-thumb { background:var(--border); border-radius:4px; }
::-webkit-scrollbar-thumb:hover { background:var(--muted); }

/* ============================ 4. LAYOUT SHELL ============================= */
/* height chain: .app-shell caps the grid row at the viewport; the base
   .app{height:100dvh} is the real constraint (do NOT give .app-shell>.app a
   height — it resolves against the auto row and clips the composer). */
.app-shell { display:grid; grid-template-columns:var(--sidebar-w) 1fr;
             grid-template-rows:minmax(0,1fr);
             height:100vh; height:100dvh; min-height:0; }
.app-shell > .app { min-width:0; }
.app { display:grid; grid-template-rows:auto auto minmax(0,1fr); height:100vh; height:100dvh;
       min-height:0; overflow:hidden; }

.app-header { display:flex; align-items:center; justify-content:space-between;
              background:var(--bg-2); border-bottom:1px solid var(--border-soft);
              padding:10px 18px; gap:var(--sp-3); flex-wrap:wrap;
              box-shadow:0 1px 0 var(--border-soft); }
.brand { display:flex; align-items:center; gap:9px; font-weight:700; font-size:14px; color:var(--text);
         letter-spacing:-.2px; }
.brand-icon { font-size:15px; display:inline-flex; align-items:center; justify-content:center;
              width:30px; height:30px; border-radius:var(--r-md); background:var(--accent-soft);
              box-shadow:inset 0 0 0 1px var(--border-soft); }
.brand-badge { background:var(--accent); color:#fff; font-size:10px; font-weight:700; padding:2px 7px;
               border-radius:999px; letter-spacing:.4px; }
.header-actions { display:flex; align-items:center; gap:7px; flex-wrap:wrap; }
.who { color:var(--text-2); font-size:var(--fs-sm); }
.who b { color:var(--text); font-weight:600; }
/* header kebab + fold-away actions group (kebab is mobile-only) */
.lc-hdr-kebab { display:none; }
.hdr-actions-group { display:flex; align-items:center; gap:7px; flex-wrap:wrap; }

.presence-bar { display:flex; align-items:center; gap:6px; flex-wrap:wrap;
                background:var(--bg-2); border-bottom:1px solid var(--border);
                padding:7px 18px; box-shadow:none; }

.workspace { display:grid; grid-template-columns:360px 1fr 340px; min-height:0; overflow:hidden; }
.pane { display:flex; flex-direction:column; min-height:0; min-width:0; }
.pane-inbox { background:var(--bg-2); border-right:1px solid var(--border); }
.pane-chat { background:var(--bg); }
.pane-aside { background:var(--bg-2); border-left:1px solid var(--border); overflow-y:auto; }
.mobile-back, .mobile-aside-toggle { display:none; }

/* ============================ 5. COMPONENTS =============================== */

/* ---- 5.1 buttons ---- */
.btn { background:var(--panel); color:var(--text); border:1px solid var(--border);
       padding:5px 11px; border-radius:var(--r-sm); cursor:pointer;
       font-size:var(--fs-sm); font-weight:600; font-family:inherit; white-space:nowrap;
       box-shadow:none;
       transition:background .14s, border-color .14s, box-shadow .14s, filter .14s, transform .06s; }
.btn:hover { background:var(--panel-2); box-shadow:none; }
.btn:active { transform:translateY(.5px); }
.btn.primary { background:var(--accent); color:#fff; border-color:var(--accent); }
.btn.ok      { background:var(--ok);     color:#fff; border-color:var(--ok); }
.btn.warn    { background:var(--warn);   color:#fff; border-color:var(--warn); }
.btn.primary:hover, .btn.ok:hover, .btn.warn:hover { filter:brightness(1.05); }
.btn.primary:hover { background:var(--accent); }
.btn.ok:hover      { background:var(--ok); }
.btn.warn:hover    { background:var(--warn); }
/* destructive = restrained outline, not a solid slab */
.btn.danger { background:transparent; color:var(--danger); border-color:var(--border); }
.btn.danger:hover { background:rgba(185,28,28,.06); border-color:var(--danger); color:var(--danger); filter:none; }
.btn:disabled { opacity:.5; cursor:not-allowed; box-shadow:none; }
/* buttons that carry a leading icon (icon inherits the button color) */
.btn.btn-ico { display:inline-flex; align-items:center; justify-content:center; gap:6px; line-height:1; }
.btn.btn-ico svg { width:14px; height:14px; flex:none; stroke:currentColor; fill:none; }
.icon-btn { background:transparent; border:1px solid var(--border); color:var(--text);
            padding:5px 8px; border-radius:var(--r-sm); cursor:pointer; font-size:14px; line-height:1;
            transition:background .14s, border-color .14s; }
.icon-btn:hover { background:var(--panel-2); }

/* ---- 5.2 forms / inputs ---- */
.inbox-search { padding:var(--sp-3) 14px; border-bottom:1px solid var(--border-soft); }
.inbox-search input { width:100%; background:var(--panel-2); color:var(--text);
                      border:1px solid var(--border); padding:9px 14px;
                      border-radius:var(--r-md); font-size:var(--fs-md); outline:none; }
.inbox-search input:focus { border-color:var(--accent); box-shadow:var(--focus-ring); }
.inbox-search input::placeholder { color:var(--muted); }
.reply-pane textarea { flex:1; background:var(--panel); color:var(--text);
                       border:1px solid var(--border); padding:10px 12px;
                       border-radius:var(--r-md); font-family:inherit; font-size:14px;
                       resize:none; min-height:44px; max-height:160px; line-height:1.4; outline:none; }
.reply-pane textarea:focus { border-color:var(--accent); box-shadow:var(--focus-ring); }
.aside textarea { width:100%; background:var(--panel); color:var(--text);
                  border:1px solid var(--border); padding:9px 11px; border-radius:var(--r-md);
                  font-family:inherit; font-size:var(--fs-md); min-height:64px; resize:vertical;
                  outline:none; margin-top:6px; }
.aside textarea:focus { border-color:var(--accent); box-shadow:var(--focus-ring); }
.modal .pm-input { width:100%; background:var(--panel-2); color:var(--text);
                   border:1px solid var(--border); padding:10px 12px; border-radius:var(--r-sm);
                   font-size:14px; font-family:inherit; outline:none; box-sizing:border-box; }
.modal .pm-input:focus { border-color:var(--accent); box-shadow:var(--focus-ring); }

/* ---- 5.3 badges, pills, presence, status ---- */
.presence-chip { display:inline-flex; align-items:center; gap:6px;
                 padding:3px 9px 3px 8px; border-radius:999px; font-size:var(--fs-xs); font-weight:600;
                 box-shadow:inset 0 0 0 1px rgba(15,23,42,.05); }
.presence-chip .count { min-width:17px; height:17px; padding:0 5px; border-radius:999px;
                        background:rgba(0,0,0,.08); display:inline-flex; align-items:center;
                        justify-content:center; font-weight:700; font-size:10px; }
.chip-online  { background:var(--presence-online-bg);  color:var(--presence-online-text); }
.chip-away    { background:var(--presence-away-bg);    color:var(--presence-away-text); }
.chip-offline { background:var(--presence-offline-bg); color:var(--presence-offline-text); }
.kpi-pill { display:inline-flex; align-items:center; gap:5px;
            background:var(--panel-2); border:1px solid var(--border-soft);
            padding:3px 10px; border-radius:999px; font-size:var(--fs-xs); color:var(--text-2); font-weight:500; }
.kpi-pill b { color:var(--text); font-weight:700; }
.kpi-pill.alert { background:#fef3c7; border-color:#fde68a; color:#78350f; }
.sse-status { display:inline-flex; align-items:center; gap:6px; font-size:var(--fs-xs); color:var(--text-2);
              padding-left:6px; font-weight:600; }
.sse-status .dot { width:8px; height:8px; border-radius:50%; background:var(--ok); animation:pulse 1.6s infinite; }
.sse-status.disconnected .dot { background:var(--danger); animation:none; }
@keyframes pulse { 0%,100%{opacity:1;} 50%{opacity:.35;} }
.pill { display:inline-block; padding:1px 8px; border-radius:999px;
        font-size:10px; font-weight:600; letter-spacing:.3px; text-transform:uppercase; }
.pill-open     { background:#dcfce7; color:#14532d; }
.pill-assigned { background:#dbeafe; color:#1e3a8a; }
.pill-closed   { background:#e5e7eb; color:#374151; }
.pill-reopened { background:#fef3c7; color:#78350f; }
.pres-tag { display:inline-flex; align-items:center; gap:5px; padding:2px 8px; border-radius:999px;
            font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:.3px; white-space:nowrap; }
.pres-tag.online  { background:var(--presence-online-bg);  color:var(--presence-online-text); }
.pres-tag.away    { background:var(--presence-away-bg);    color:var(--presence-away-text); }
.pres-tag.offline { background:var(--presence-offline-bg); color:var(--presence-offline-text); }
.ctx-tag { display:inline-flex; align-items:center; gap:4px;
           background:var(--panel-2); color:var(--text-2);
           border:1px solid var(--border-soft);
           border-radius:999px; font-weight:600;
           text-transform:uppercase; letter-spacing:.4px;
           white-space:nowrap; }
.ctx-tag.ctx-order   { background:#fef3c7; color:#78350f; border-color:#fde68a; }
.ctx-tag.ctx-billing { background:#dcfce7; color:#14532d; border-color:#bbf7d0; }
.ctx-tag.ctx-vps     { background:#dbeafe; color:#1e3a8a; border-color:#bfdbfe; }
.ctx-tag.ctx-support { background:#ede9fe; color:#5b21b6; border-color:#ddd6fe; }
/* long tag payloads must never overflow their row */
.ctx-tag, .pres-tag { max-width:100%; overflow:hidden; text-overflow:ellipsis; }
.pdot { display:inline-block; width:8px; height:8px; border-radius:50%; vertical-align:middle; flex-shrink:0; }
.pdot-online  { background:var(--presence-online-dot); box-shadow:0 0 0 2px rgba(22,163,74,.18); animation:pulse 1.6s infinite; }
.pdot-away    { background:var(--presence-away-dot);   box-shadow:0 0 0 2px rgba(217,119,6,.18); }
.pdot-offline { background:var(--presence-offline-dot); }
.unread-badge { display:inline-flex; align-items:center; justify-content:center;
                min-width:20px; height:20px; padding:0 7px;
                background:var(--accent); color:#fff; border-radius:999px;
                font-size:var(--fs-xs); font-weight:700; animation:pulseUnread 1.4s ease-out 1; }
@keyframes pulseUnread { 0%{transform:scale(1.3);} 100%{transform:scale(1);} }

/* ---- 5.4 inbox ---- */
/* (IT4Y_LCDS2_HOME_2026_07_02 — the in-pane status tab-row component family was removed on
   every viewport; the sidebar nav is the single status switcher) */
.inbox-toolbar { display:flex; align-items:center; gap:var(--sp-2); padding:10px 14px;
                 border-bottom:1px solid var(--border-soft); background:var(--bg-2); }
.inbox-select-info { font-size:var(--fs-sm); color:var(--text-2); font-weight:600; margin-right:auto; }
.inbox-list { flex:1 1 0; overflow-y:auto; min-height:0; padding:2px 0; scrollbar-gutter:stable; }
.inbox-item { padding:11px 14px 11px 12px;
              border-bottom:1px solid var(--border-soft);
              cursor:pointer; position:relative;
              display:grid; grid-template-columns:auto 1fr; gap:0 10px;
              transition:background .12s ease, box-shadow .12s ease, border-color .12s; }
.inbox-item:hover { background:var(--panel-2); }
.inbox-item.active { background:var(--accent-soft);
                     border-left:3px solid var(--accent); padding-left:9px;
                     box-shadow:inset 0 0 0 1px rgba(37,99,235,.10); }
.inbox-item.unread { background:linear-gradient(90deg, rgba(37,99,235,.10), transparent 44%); }
.inbox-item.unread:not(.active)::before { content:""; position:absolute; left:0; top:8px; bottom:8px;
  width:3px; border-radius:0 3px 3px 0; background:var(--accent); }
.inbox-item.unread .inbox-row1 .who { color:var(--text); font-weight:700; }
.inbox-checkbox { width:16px; height:16px; cursor:pointer; align-self:center; accent-color:var(--accent); margin-top:1px; }
.inbox-body { display:flex; flex-direction:column; gap:3px; min-width:0; }
.inbox-row1 { display:flex; justify-content:space-between; align-items:center; gap:var(--sp-2); min-width:0; }
.inbox-row1 .who { font-weight:600; font-size:var(--fs-md); color:var(--text);
                   font-family:ui-monospace,Menlo,Consolas,monospace;
                   letter-spacing:.1px;
                   max-width:65%; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.inbox-row1 .when { font-size:var(--fs-xs); color:var(--text-2); white-space:nowrap; font-weight:600;
                    font-variant-numeric:tabular-nums; }
.inbox-tags { display:flex; align-items:center; gap:4px; flex-wrap:wrap; min-height:18px; }
.inbox-tags .pres-tag,
.inbox-tags .pill,
.inbox-tags .ctx-tag { font-size:10px; padding:1px 7px; }
.inbox-preview { font-size:var(--fs-sm); color:var(--text-2); padding-top:1px;
                 overflow:hidden; text-overflow:ellipsis; white-space:nowrap; line-height:1.4; }
.inbox-item.unread .inbox-preview { color:var(--text); font-weight:500; }
.inbox-row3 { display:flex; justify-content:space-between; align-items:center; gap:6px;
              font-size:var(--fs-xs); color:var(--muted); padding-top:1px; }
.inbox-row3 .left { display:flex; align-items:center; gap:var(--sp-2); flex-wrap:wrap;
                    font-variant-numeric:tabular-nums; }
.inbox-row3 .right { display:flex; align-items:center; gap:6px; }
.inbox-msgs { display:inline-flex; align-items:center; gap:3px; color:var(--text-2); font-weight:600; }
.inbox-msgs::before { content:'💬'; font-size:10px; opacity:.85; }
.inbox-country { display:flex; align-items:center; gap:6px; margin:2px 0 1px;
                 font-size:var(--fs-sm); line-height:1.3; color:var(--text-2); }
.inbox-country .cc-name { font-weight:500; color:var(--text); }
.inbox-load-more { padding:10px; text-align:center; color:var(--text-2); font-size:var(--fs-sm);
                   border-top:1px dashed var(--border-soft); background:var(--bg-2); }
.inbox-load-more.loading { color:var(--accent-text); }
.inbox-load-more .spinner { width:14px; height:14px; vertical-align:middle; margin-right:6px; }

/* ---- 5.5 chat header + unified action pills + rating banner ---- */
.chat-header { padding:var(--sp-3) 18px; border-bottom:1px solid var(--border); background:var(--bg-2);
               display:flex; justify-content:space-between; align-items:flex-start; gap:var(--sp-3); flex-wrap:wrap; }
.chat-title-block { min-width:0; flex:1 1 280px; }
.chat-title { font-weight:700; font-size:var(--fs-lg); color:var(--text); letter-spacing:-.2px;
              display:flex; align-items:center; gap:var(--sp-2); flex-wrap:wrap;
              min-width:0; overflow-wrap:anywhere; }
.chat-meta { color:var(--text-2); font-size:var(--fs-xs); margin-top:5px; line-height:1.5; }
.chat-meta code, .inbox-row3 .left code { font-size:10px; padding:1px 6px; border-radius:4px;
  background:var(--panel-2); color:var(--text-2); }
.chat-country { display:flex; align-items:center; gap:6px; margin-top:3px;
                font-size:var(--fs-md); line-height:1.35; color:var(--text-2); }
.chat-country .cc-name { font-weight:500; color:var(--text); }
.chat-actions { display:flex; gap:6px; flex-wrap:wrap; }
/* ONE chat-action language, desktop AND mobile: hairline text pill, semantic
   color, 32px target. (.bt-ico spans + the Delete svg are hidden everywhere;
   the full compound selector group is required — .btn.ok etc. are 0-3-0.) */
.chat-actions .btn,
.chat-actions .btn.ok,
.chat-actions .btn.primary,
.chat-actions .btn.danger,
.chat-actions .btn.btn-ico {
  background:transparent; border:1px solid var(--border); box-shadow:none;
  padding:6px 10px; min-height:32px; height:auto; border-radius:var(--r-sm);
  font-size:var(--fs-sm); line-height:1.3; font-weight:600;
  flex:0 0 auto; width:auto; filter:none;
}
.chat-actions .bt-tx { display:inline; }
.chat-actions .bt-ico { display:none; }
.chat-actions .btn-ico svg { display:none; }
.chat-actions .btn { color:var(--accent); }          /* Assign / Priority */
.chat-actions .btn.ok { color:var(--ok); }           /* End Chat */
.chat-actions .btn.primary { color:var(--accent); }  /* Reopen */
.chat-actions .btn.danger { color:var(--danger); }   /* Delete */
.chat-actions .btn:hover, .chat-actions .btn.ok:hover, .chat-actions .btn.primary:hover,
.chat-actions .btn.danger:hover, .chat-actions .btn:active {
  background:transparent; filter:none; text-decoration:underline; border-color:var(--border);
}
.chat-rating-banner {
  display:flex; align-items:center; gap:14px;
  padding:var(--sp-3) 22px; margin:0;
  background:linear-gradient(90deg, #fef3c7 0%, #fffbeb 100%);
  border-bottom:1px solid #fde68a;
  border-top:1px solid #fde68a;
  color:#78350f;
  animation:ratingPulse .35s ease-out;
}
@keyframes ratingPulse { 0%{transform:translateY(-6px);opacity:0;} 100%{transform:translateY(0);opacity:1;} }
.chat-rating-banner .rb-stars { font-size:22px; line-height:1; color:#f59e0b;
  letter-spacing:2px; flex-shrink:0;
  font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif; }
.chat-rating-banner .rb-body { flex:1; min-width:0; }
.chat-rating-banner .rb-title { font-size:var(--fs-xs); font-weight:700; letter-spacing:1px;
  text-transform:uppercase; opacity:.85; margin-bottom:2px; }
.chat-rating-banner .rb-comment { font-size:14px; font-weight:600; line-height:1.4;
  white-space:pre-wrap; word-break:break-word; }
.chat-rating-banner .rb-comment-empty { font-size:var(--fs-md); font-style:italic; opacity:.7; }
.chat-rating-banner .rb-meta { font-size:var(--fs-xs); font-weight:600; opacity:.7;
  flex-shrink:0; align-self:flex-end; font-variant-numeric:tabular-nums; }

/* ---- 5.6 messages, ticks, receipts ---- */
.msg-scroll { flex:1; overflow-y:auto; padding:22px; min-height:0; scroll-behavior:smooth;
              display:flex; flex-direction:column; }
.msg-row { display:flex; flex-direction:column; margin-bottom:var(--sp-4); max-width:76%; animation:msgIn .25s ease-out; }
@keyframes msgIn { from{opacity:0;transform:translateY(8px);} to{opacity:1;transform:translateY(0);} }
.msg-row.visitor { align-self:flex-start; align-items:flex-start; }
.msg-row.agent   { align-self:flex-end;   align-items:flex-end; }
.msg-row.system  { align-self:center;     align-items:center; max-width:90%; }
.msg-bubble { padding:11px 16px; border-radius:var(--r-bubble); white-space:pre-wrap; word-break:break-word;
              font-size:14px; line-height:1.5; box-shadow:var(--elev-1); }
.msg-row.visitor .msg-bubble { background:var(--visitor-bg); color:var(--visitor-text); border-bottom-left-radius:4px; }
.msg-row.agent .msg-bubble { background:linear-gradient(180deg, var(--accent), #1d4ed8); color:#fff; border-bottom-right-radius:4px; }
.msg-row.system .msg-bubble { background:transparent; color:var(--text-2); font-size:var(--fs-sm);
                              border:1px dashed var(--border); box-shadow:none; }
.msg-meta { font-size:var(--fs-xs); color:var(--text-2); margin-top:5px; padding:0 8px;
            display:flex; align-items:center; gap:6px; font-weight:500; }
.msg-meta .sender { font-weight:700; color:var(--text); }
.tick { display:inline-flex; align-items:center; gap:0;
        font-family:ui-monospace,Menlo,monospace;
        font-size:var(--fs-md); font-weight:700; line-height:1; margin-left:4px; }
.tick.sending   { color:var(--muted); }
.tick.sent      { color:var(--read-gray); }
.tick.delivered { color:var(--read-gray); }
.tick.read      { color:var(--read-blue); }
.tick .ts { font-size:10px; color:var(--text-2); margin-right:5px; font-weight:500; }
.receipt-label { font-size:10px; font-weight:600; letter-spacing:.2px;
                 padding:1px 6px; border-radius:999px; margin-left:4px; text-transform:none; }
.receipt-label.receipt-sending   { background:var(--panel-2); color:var(--muted); }
.receipt-label.receipt-sent      { background:var(--panel-2); color:var(--read-gray); }
.receipt-label.receipt-delivered { background:var(--panel-2); color:var(--read-gray); }
.receipt-label.receipt-read      { background:#dbeafe; color:var(--read-blue); font-weight:700; }

/* ---- 5.7 composer ---- */
.reply-pane { padding:var(--sp-3); border-top:1px solid var(--border-soft); background:var(--bg-2);
              position:relative; display:flex; gap:var(--sp-2); align-items:flex-end; }
.reply-send { background:var(--accent); color:#fff; border:0;
              width:44px; height:44px; border-radius:50%; cursor:pointer;
              display:flex; align-items:center; justify-content:center;
              font-size:var(--fs-xl); box-shadow:var(--elev-2); flex-shrink:0; }
.reply-send:hover { filter:brightness(1.06); transform:translateY(-1px); }
.reply-send:hover:not(:disabled) { box-shadow:var(--elev-3); }
.reply-send:disabled { opacity:.4; cursor:not-allowed; transform:none; }
.reply-tools { display:flex; flex-direction:row; gap:6px; flex-shrink:0;
               align-self:flex-end; justify-content:flex-start; }
.reply-tool-btn { width:44px; height:44px; border-radius:var(--r-lg); cursor:pointer;
                  background:var(--panel); border:1px solid var(--border);
                  color:var(--text); font-size:20px; line-height:1;
                  display:flex; align-items:center; justify-content:center;
                  box-shadow:var(--elev-1); transition:all .15s; flex-shrink:0; }
.reply-tool-btn:hover { background:var(--panel-2); border-color:var(--accent); transform:translateY(-1px); }
.reply-tool-btn.active { background:var(--accent-soft); border-color:var(--accent); color:var(--accent-text); }
.reply-tool-btn:disabled { opacity:.4; cursor:not-allowed; transform:none; }

/* ---- 5.8 pickers (emoji + templates) ---- */
.picker-pop { position:absolute; bottom:calc(100% + 6px); left:12px; right:12px;
              background:var(--panel); border:1px solid var(--border); border-radius:var(--r-lg);
              box-shadow:var(--elev-3); padding:10px;
              max-height:340px; min-height:180px; overflow:hidden;
              display:flex; flex-direction:column; gap:var(--sp-2);
              z-index:50; animation:pickerIn .14s ease-out; }
@keyframes pickerIn { from{opacity:0;transform:translateY(6px);} to{opacity:1;transform:translateY(0);} }
.picker-pop[hidden] { display:none; }
.picker-head { display:flex; align-items:center; gap:var(--sp-2); flex-wrap:wrap;
               padding-bottom:6px; border-bottom:1px solid var(--border-soft); }
.picker-title { font-weight:700; font-size:var(--fs-md); color:var(--text); margin-right:auto; }
.picker-close { background:transparent; border:0; cursor:pointer; color:var(--muted);
                font-size:var(--fs-xl); line-height:1; padding:4px 8px; border-radius:var(--r-sm); }
.picker-close:hover { background:var(--panel-2); color:var(--text); }
.picker-tabs { display:flex; gap:4px; flex-wrap:wrap; }
.picker-tab { background:transparent; border:1px solid transparent; cursor:pointer;
              padding:5px 11px; border-radius:999px; font-size:var(--fs-sm); font-weight:600;
              color:var(--text-2); font-family:inherit; display:inline-flex; align-items:center; gap:5px; }
.picker-tab:hover { background:var(--panel-2); color:var(--text); }
.picker-tab.active { background:var(--accent-soft); border-color:var(--accent); color:var(--accent-text); }
.picker-body { flex:1; overflow-y:auto; min-height:0; padding:4px 2px; }
.emoji-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(36px, 1fr)); gap:2px; }
.emoji-btn { background:transparent; border:0; cursor:pointer; font-size:22px;
             line-height:1; padding:6px 4px; border-radius:var(--r-sm); transition:background .12s;
             font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif; }
.emoji-btn:hover { background:var(--accent-soft); transform:scale(1.15); }
.tpl-list { display:flex; flex-direction:column; gap:6px; }
.tpl-list[dir="rtl"] { direction:rtl; text-align:right; }
.tpl-item { background:var(--panel-2); border:1px solid var(--border-soft); border-radius:var(--r-md);
            padding:10px 12px; cursor:pointer; display:flex; gap:10px; align-items:flex-start;
            transition:all .14s; font-family:inherit; text-align:inherit; color:var(--text);
            font-size:var(--fs-md); line-height:1.45; width:100%; }
.tpl-item:hover { border-color:var(--accent); background:var(--accent-soft); }
.tpl-item .tpl-icon { font-size:var(--fs-xl); flex-shrink:0; line-height:1.2; }
.tpl-item .tpl-content { flex:1; min-width:0; }
.tpl-item .tpl-label { font-weight:700; font-size:var(--fs-sm); color:var(--text); margin-bottom:3px;
                       text-transform:uppercase; letter-spacing:.4px; opacity:.85; }
.tpl-item .tpl-body { color:var(--text-2); white-space:pre-wrap; word-break:break-word; }

/* ---- 5.9 aside (details / notes / rating / welcome) ---- */
.aside { padding:18px; }
.aside-section { margin-bottom:22px; }
.aside-section h4 { margin:0 0 var(--sp-3) 0; font-size:var(--fs-xs); font-weight:700;
                    color:var(--text); text-transform:uppercase; letter-spacing:1.1px;
                    display:flex; align-items:center; gap:10px; }
.aside-section h4::after { content:""; flex:1; height:1px; background:var(--border-soft); }
.info-row { display:flex; justify-content:space-between; align-items:baseline;
            padding:var(--sp-2) 0; border-bottom:1px solid var(--border-soft); font-size:var(--fs-md); gap:10px; }
.info-row:last-child { border-bottom:none; }
.info-row .k { color:var(--text-2); flex-shrink:0; font-weight:500; }
.info-row .v { color:var(--text); text-align:right; max-width:60%;
               overflow:hidden; text-overflow:ellipsis; white-space:nowrap;
               font-variant-numeric:tabular-nums; font-weight:600; }
.note-item { background:var(--panel-2); padding:11px 14px; border-radius:var(--r-md);
             margin-bottom:var(--sp-2); border-left:3px solid var(--warn); }
.note-author { font-size:var(--fs-xs); color:var(--text-2); margin-bottom:4px; font-weight:600; }
.note-body { font-size:var(--fs-md); white-space:pre-wrap; color:var(--text); line-height:1.45;
             overflow-wrap:anywhere; }
.rating-card { background:var(--panel-2); padding:13px; border-radius:var(--r-md);
               border-left:3px solid var(--accent); }
.rating-stars { font-size:var(--fs-xl); color:#f59e0b; letter-spacing:2px; }
.rating-comment { font-size:var(--fs-md); color:var(--text); margin-top:6px; line-height:1.45;
                  white-space:pre-wrap; word-break:break-word; }
.rating-meta { font-size:var(--fs-xs); color:var(--text-2); margin-top:6px; }
.rating-empty { font-size:var(--fs-sm); color:var(--text-2); padding:4px 0; }
.aside-section.rating-promoted {
  background:linear-gradient(135deg, #fffbeb 0%, #fef3c7 100%);
  border:1px solid #fde68a; border-radius:var(--r-lg);
  padding:14px 16px; margin-bottom:18px;
}
.aside-section.rating-promoted h4 { color:#78350f; margin-bottom:10px; }
.aside-section.rating-promoted .rating-card { background:rgba(255,255,255,.6);
  border-left-color:#f59e0b; padding:11px 13px; }
.aside-section.rating-promoted .rating-stars { font-size:22px; }
.aside-section.rating-promoted .rating-comment { font-size:14px; font-weight:500;
  background:rgba(255,255,255,.45); padding:8px 10px;
  border-radius:var(--r-sm); margin-top:var(--sp-2); border-left:3px solid #f59e0b; }
.welcome-grid { display:grid; grid-template-columns:1fr 1fr; gap:10px; margin-bottom:18px; }
.welcome-tile { background:var(--panel-2); border-radius:var(--r-md); padding:14px;
                border:1px solid var(--border-soft); }
.welcome-tile .label { font-size:var(--fs-xs); color:var(--text-2); font-weight:600;
                       text-transform:uppercase; letter-spacing:.5px; }
.welcome-tile .value { font-size:24px; font-weight:700; color:var(--text); margin-top:6px;
                       font-variant-numeric:tabular-nums; }
.welcome-tile.alert .value { color:var(--warn); }
.welcome-tile.ok    .value { color:var(--ok); }
.quick-tip { background:var(--accent-soft); color:var(--accent-text);
             padding:10px 12px; border-radius:var(--r-md); font-size:var(--fs-sm); line-height:1.5;
             border-left:3px solid var(--accent); margin-top:var(--sp-2); }
.quick-tip b { font-weight:700; }
.aside-mobile-close { display:none; }

/* ---- 5.10 quick-reply (QR) manager ---- */
.qr-mgr-open { margin-left:8px; font-size:var(--fs-sm); font-weight:600; padding:4px 10px;
  border-radius:var(--r-sm); border:1px solid var(--border); background:var(--panel-2);
  color:var(--text); cursor:pointer; white-space:nowrap; }
.qr-mgr-open:hover { border-color:var(--accent); color:var(--accent); }
.qr-mgr-overlay { position:fixed; inset:0; background:rgba(15,23,42,.5); z-index:var(--z-qr);
  display:flex; align-items:center; justify-content:center; padding:20px; }
.qr-mgr { background:var(--panel); color:var(--text); width:100%; max-width:680px; max-height:86vh;
  display:flex; flex-direction:column; border-radius:var(--r-lg); box-shadow:var(--elev-3); overflow:hidden; }
.qr-mgr-head { display:flex; align-items:center; gap:10px; padding:var(--sp-4) 18px; border-bottom:1px solid var(--border); }
.qr-mgr-title { font-weight:700; font-size:var(--fs-lg); margin-right:auto; }
.qr-mgr-x { border:none; background:transparent; font-size:var(--fs-xl); cursor:pointer; color:var(--text-2); line-height:1; }
.qr-mgr-x:hover { color:var(--text); }
.qr-mgr-tabs { display:flex; gap:6px; padding:var(--sp-3) 18px 0; flex-wrap:wrap; }
.qr-mgr-tab { display:inline-flex; align-items:center; gap:6px; padding:6px 12px; border-radius:var(--r-md);
  cursor:pointer; border:1px solid var(--border); background:var(--panel-2); color:var(--text-2);
  font-size:var(--fs-md); font-weight:600; }
.qr-mgr-tab.active { background:var(--accent); color:#fff; border-color:var(--accent); }
.qr-mgr-count { font-size:var(--fs-xs); opacity:.85; background:rgba(0,0,0,.08); border-radius:var(--r-md);
  padding:0 6px; min-width:16px; text-align:center; }
.qr-mgr-tab.active .qr-mgr-count { background:rgba(255,255,255,.25); }
.qr-mgr-bar { display:flex; align-items:center; gap:var(--sp-3); padding:var(--sp-3) 18px; flex-wrap:wrap; }
.qr-mgr-status { font-size:var(--fs-sm); color:var(--text-2); }
.qr-mgr-status.ok  { color:var(--ok); }
.qr-mgr-status.err { color:var(--danger); }
.qr-mgr-list { overflow-y:auto; padding:0 18px 18px; display:flex; flex-direction:column; gap:var(--sp-2); }
.qr-mgr-empty { padding:28px 8px; text-align:center; color:var(--text-2); font-size:var(--fs-md); }
.qr-row { display:flex; align-items:flex-start; gap:10px; padding:10px 12px; border:1px solid var(--border);
  border-radius:var(--r-lg); background:var(--panel-2); transition:border-color .12s, box-shadow .12s; }
.qr-row.qr-drop { border-color:var(--accent); box-shadow:0 0 0 2px var(--accent-soft); }
.qr-grip { cursor:grab; color:var(--text-2); font-size:14px; line-height:1.6; user-select:none; padding-top:2px; }
.qr-row-icon { font-size:var(--fs-xl); line-height:1.4; }
.qr-row-main { display:flex; flex-direction:column; gap:2px; min-width:0; flex:1; }
.qr-row-label { font-weight:600; font-size:var(--fs-md); }
.qr-row-body { font-size:var(--fs-sm); color:var(--text-2); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.qr-row-actions { display:flex; gap:4px; flex-shrink:0; }
.qr-mini { border:1px solid var(--border); background:var(--panel); color:var(--text-2);
  width:28px; height:28px; border-radius:var(--r-sm); cursor:pointer; font-size:var(--fs-md);
  display:inline-flex; align-items:center; justify-content:center; }
.qr-mini:hover:not(:disabled) { border-color:var(--accent); color:var(--accent); }
.qr-mini:disabled { opacity:.4; cursor:default; }
.qr-mini.danger:hover { border-color:var(--danger); color:var(--danger); }
.qr-form .qr-flabel { display:block; font-size:var(--fs-sm); font-weight:600; color:var(--text-2); margin:10px 0 4px; }
.qr-form .qr-ftext { resize:vertical; min-height:84px; font-family:inherit; line-height:1.5; }
.qr-form-lang { font-size:var(--fs-sm); font-weight:600; color:var(--accent); margin-left:6px; }
.qr-form-err { color:var(--danger); font-size:var(--fs-sm); min-height:16px; margin-top:var(--sp-2); }

/* ---- 5.11 modals ---- */
.modal-overlay { position:fixed; inset:0; background:rgba(15,23,42,.5); z-index:var(--z-modal);
                 display:flex; align-items:center; justify-content:center; padding:var(--sp-4); }
.modal { background:var(--panel); border-radius:var(--r-lg); padding:var(--sp-6); max-width:480px; width:100%;
         box-shadow:var(--elev-3); border:1px solid var(--border); }
.modal h3 { margin:0 0 10px 0; color:var(--text); font-size:var(--fs-xl); }
.modal p { margin:0 0 var(--sp-4) 0; color:var(--text-2); line-height:1.5; font-size:14px; }
.modal-actions { display:flex; gap:var(--sp-2); justify-content:flex-end; }
/* wide admin-table modal variant (kept for the admin manager surface) */
.modal.lg { max-width:920px; width:92vw; max-height:86vh; padding:0; display:flex; flex-direction:column; }
.modal.lg .modal-head { padding:18px 22px 12px; border-bottom:1px solid var(--border-soft); display:flex; align-items:center; gap:10px; flex-wrap:wrap; }
.modal.lg .modal-head h3 { margin:0; flex:1; min-width:200px; }
.modal.lg .modal-head .modal-toolbar { display:flex; gap:var(--sp-2); align-items:center; flex-wrap:wrap; }
.modal.lg .modal-body { padding:14px 22px 4px; overflow:auto; flex:1; }
.modal.lg .modal-foot { padding:12px 22px 18px; border-top:1px solid var(--border-soft); display:flex; justify-content:flex-end; gap:var(--sp-2); align-items:center; }
.modal.lg input[type=text], .modal.lg input[type=number], .modal.lg select, .modal.lg textarea {
  padding:8px 10px; border:1px solid var(--border); border-radius:var(--r-sm);
  background:var(--bg-2); color:var(--text); font-size:var(--fs-md); font-family:inherit; box-sizing:border-box;
}
.modal.lg input:focus, .modal.lg select:focus, .modal.lg textarea:focus { box-shadow:var(--focus-ring); }
.modal.lg textarea { width:100%; min-height:120px; resize:vertical; font-family:inherit; }
.admin-table { width:100%; border-collapse:collapse; font-size:var(--fs-md); }
.admin-table th, .admin-table td { padding:8px 10px; text-align:left; border-bottom:1px solid var(--border-soft); vertical-align:top; }
.admin-table th { font-weight:600; color:var(--muted); background:var(--bg); position:sticky; top:0; z-index:1; }
.admin-table tr:hover td { background:var(--bg); }
.admin-table .body-cell { max-width:360px; color:var(--text-2); white-space:pre-wrap; word-break:break-word; font-family:inherit; }
.admin-table .row-actions { display:flex; gap:4px; }
.admin-table .row-actions .btn { padding:4px 8px; font-size:var(--fs-sm); }
.admin-table tr.pill-inactive td { opacity:.55; }
.admin-form { display:grid; gap:10px; }
.admin-form .form-row { display:grid; gap:6px; }
.admin-form .form-row.split { grid-template-columns:1fr 1fr 110px auto; gap:10px; align-items:end; }
.admin-form input[type=text], .admin-form input[type=number], .admin-form select, .admin-form textarea { width:100%; }
.admin-form label { font-size:var(--fs-sm); color:var(--muted); font-weight:500; }
.admin-form .check-row { display:flex; align-items:center; gap:var(--sp-2); font-size:var(--fs-md); padding-bottom:6px; }

/* ---- 5.12 toasts ---- */
.toast { position:fixed; bottom:20px; right:20px; background:var(--panel);
         border:1px solid var(--border); padding:11px 18px; border-radius:var(--r-md);
         color:var(--text); font-size:var(--fs-md); z-index:var(--z-toast); box-shadow:var(--elev-3);
         animation:slideIn .25s; max-width:320px; }
.toast.ok    { border-left:4px solid var(--ok); }
.toast.error { border-left:4px solid var(--danger); }
.toast.unread { border-left:4px solid var(--accent); }
@keyframes slideIn { from{opacity:0;transform:translateX(40px);} to{opacity:1;transform:translateX(0);} }

/* Runtime surfaces stay in this external bundle so strict style-src never
   depends on blocked <style> injection or the legacy adoption shim. */
.sla-wait { display:inline-flex; align-items:center; gap:3px; font-size:11px; font-weight:700;
  line-height:1; padding:2px 7px; border-radius:999px; white-space:nowrap; }
.sla-wait.sla-ok { background:rgba(16,185,129,.14); color:#059669; }
.sla-wait.sla-warn { background:rgba(245,158,11,.18); color:#b45309; }
.sla-wait.sla-breach { background:rgba(239,68,68,.16); color:#dc2626; }
.ov-visitor-feed { margin-top:12px; display:flex; flex-direction:column; gap:2px; }
.ov-visitor-feed:empty { display:none; }
.vf-head { margin:4px 0 3px; color:#64748b; font-size:11px; font-weight:700;
  text-transform:uppercase; letter-spacing:.4px; }
.vf-row { display:grid; grid-template-columns:auto auto minmax(0,1fr) auto;
  align-items:center; gap:8px; padding:5px 6px; border-radius:8px; font-size:12px; }
.vf-row:hover { background:rgba(100,116,139,.08); }
.vf-id { font-weight:600; white-space:nowrap; }
.vf-page { overflow:hidden; color:#475569; white-space:nowrap; text-overflow:ellipsis; }
.vf-meta { justify-self:end; color:#94a3b8; font-size:11px; white-space:nowrap; }
.vf-typing { color:#059669; font-weight:600; }
@media (prefers-color-scheme:dark) {
  .sla-wait.sla-ok { color:#34d399; }
  .sla-wait.sla-warn { color:#fbbf24; }
  .sla-wait.sla-breach { color:#f87171; }
  .vf-head { color:#94a3b8; }
  .vf-page { color:#cbd5e1; }
  .vf-meta { color:#64748b; }
  .vf-row:hover { background:rgba(148,163,184,.12); }
}

/* ---- 5.13 sidebar / nav (flagship sign-out palette verbatim) ---- */
.app-sidebar { background:var(--bg-2); border-right:1px solid var(--border-soft);
  overflow-y:auto; padding:14px 8px; display:flex; flex-direction:column; }
.nav-group { margin-bottom:var(--sp-3); }
.nav-label { font-size:10px; text-transform:uppercase; letter-spacing:1.2px; color:var(--muted);
  padding:6px 12px; margin-top:6px; }
.nav-item { display:flex; align-items:center; gap:10px; padding:9px 12px; margin:1px 4px;
  border-radius:var(--r-sm); cursor:pointer;
  color:var(--text-2); font-size:var(--fs-md); font-weight:500; user-select:none;
  transition:background .12s ease, color .12s ease, box-shadow .12s ease;
  background:none; border:0; width:calc(100% - 8px); text-align:left; font-family:inherit; text-decoration:none; }
.nav-item:hover { background:var(--panel-2); color:var(--text); }
.nav-item.active { background:var(--accent-soft); color:var(--accent); font-weight:600;
  box-shadow:inset 3px 0 0 var(--accent); }
html:not([data-theme="dark"]) .nav-item.active { background:#dbeafe; color:#1e3a8a; }
html:not([data-theme="dark"]) .nav-item:hover { background:#eef2f8; }
.nav-item .icon { width:16px; text-align:center; font-size:14px; flex-shrink:0; }
.nav-item .nav-count { margin-left:auto; font-size:var(--fs-xs); font-weight:600; padding:1px 7px;
  border-radius:var(--r-md); background:var(--panel-2); color:var(--muted); min-width:18px; text-align:center; }
.nav-item.active .nav-count { background:rgba(37,99,235,.15); color:inherit; }
.nav-item.has-unread:not(.active) { background:#fff7ed; color:#9a3412;
  box-shadow:inset 3px 0 0 #f59e0b; font-weight:600; }
.nav-unread { display:inline-flex; align-items:center; justify-content:center; flex-shrink:0;
  min-width:38px; min-height:20px; padding:1px 7px; border-radius:999px;
  background:#b42318; color:#fff; font-size:10px; line-height:1; font-weight:750;
  letter-spacing:.1px; font-variant-numeric:tabular-nums; }
.nav-unread[hidden] { display:none; }
.nav-item:focus-visible { outline:2px solid var(--accent); outline-offset:2px; }
.p360-hamburger { display:none; }
.sb-head { display:none; }  /* drawer-only header — shown in the <=760 block (IT4Y_LCDS2_HOME_2026_07_02) */
.sidebar-backdrop { display:none; position:fixed; inset:0; background:rgba(0,0,0,.5); z-index:var(--z-backdrop); }
.sb-footer { margin-top:auto; flex-shrink:0; padding:6px 2px 2px; border-top:1px solid var(--border-soft); }
.p360-signout { color:#b42318; }
.p360-signout .icon svg { width:16px; height:16px; fill:none; stroke:currentColor; stroke-width:2;
  stroke-linecap:round; stroke-linejoin:round; transition:transform .15s ease; vertical-align:middle; }
@media (hover:hover) {
  .p360-signout:hover { background:#fef3f2; color:#912018; }
  .p360-signout:hover .icon svg { transform:translateX(2px); }
}
.p360-signout:active { background:#fee4e2; transform:scale(.985); }
.p360-signout:focus-visible { outline:2px solid #d92d20; outline-offset:2px; }

/* ---- 5.14 empty states + spinner ---- */
.empty { display:flex; flex-direction:column; align-items:center; justify-content:center;
         padding:60px 30px; text-align:center; color:var(--text-2); height:100%; }
.empty-illustration { width:96px; height:96px; border-radius:50%;
                      background:linear-gradient(135deg, var(--accent-soft), var(--panel-2));
                      display:flex; align-items:center; justify-content:center;
                      font-size:44px; margin-bottom:18px; box-shadow:var(--elev-2); }
.empty-title { font-size:var(--fs-xl); font-weight:700; color:var(--text); margin-bottom:6px; }
.empty-desc { font-size:var(--fs-md); color:var(--text-2); max-width:360px; line-height:1.55; }
.spinner { display:inline-block; width:18px; height:18px; border:2px solid var(--border);
           border-top-color:var(--accent); border-radius:50%; animation:spin .7s linear infinite; }
@keyframes spin { to { transform:rotate(360deg); } }

/* ---- 5.15 unified keyboard focus (outline ring only; mouse clicks clean).
        The per-input :focus box-shadow glow above is more specific and still
        wins on those fields — identical to the previous rendered behavior. */
a:focus-visible, button:focus-visible, input:focus-visible, textarea:focus-visible,
select:focus-visible, [tabindex]:focus-visible,
.btn:focus-visible, .icon-btn:focus-visible,
.reply-send:focus-visible, .picker-tab:focus-visible, .qr-mini:focus-visible,
.inbox-item:focus-visible, .emoji-btn:focus-visible, .tpl-item:focus-visible,
.reply-tool-btn:focus-visible, .mobile-back:focus-visible, .mobile-aside-toggle:focus-visible {
  outline:2px solid var(--accent); outline-offset:2px; box-shadow:none;
}

/* ============================ 6. MEDIA BANDS ============================== */

/* ---- desktop / tablet (>=761px) ---- */
@media (min-width:761px) {
  /* IT4Y_LC_JANITOR_2026_07_04 pruned dead home-landing shell + empty-hint (LCDS Overview supersedes). IT4Y_LCDS2_HOME_2026_07_02 — the desktop tab-row display:none guard left with the tab row
     itself; the sidebar nav is the status switcher on all viewports. */
  /* header identity never widens the header (kebab-dropdown variant on mobile
     needs white-space:normal, hence the scope) */
  .app-header .who { max-width:260px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
}

/* ---- 1101-1320 band: 220px sidebar eats the 3-col budget → 2-col + aside overlay ---- */
@media (min-width:1101px) and (max-width:1320px) {
  .workspace { grid-template-columns:320px 1fr; }
  .pane-aside { display:none; }
  .pane-aside.mobile-open { display:flex; position:fixed; top:0; right:0; bottom:0;
    width:340px; max-width:90vw; z-index:var(--z-aside); box-shadow:-8px 0 24px rgba(15,23,42,.25); }
  .mobile-aside-toggle { display:inline-flex; }
}

/* ---- tablet 761-1100: 2-col + aside overlay (with close X) ---- */
@media (min-width:761px) and (max-width:1100px) {
  .workspace { grid-template-columns:320px 1fr; }
  .pane-aside { display:none; }
  .pane-aside.mobile-open { display:flex; position:fixed; top:0; right:0; bottom:0;
    width:340px; max-width:90vw; z-index:var(--z-aside); box-shadow:-8px 0 24px rgba(15,23,42,.25); }
  .mobile-aside-toggle { display:inline-flex; }
  .pane-aside.mobile-open .aside-mobile-close {
    display:flex; align-items:center; justify-content:center;
    position:fixed; top:10px; right:12px; z-index:210; /* --z-aside + 10 */
    width:38px; height:38px; border-radius:50%;
    background:var(--panel); border:1px solid var(--border);
    color:var(--text); font-size:var(--fs-xl); line-height:1; cursor:pointer;
    box-shadow:0 2px 10px rgba(15,23,42,.2);
  }
}
@media (min-width:761px) and (max-width:980px) {
  .workspace { grid-template-columns:280px 1fr; }
}

/* ---- consolidated mobile block (<=760px) ---- */
@media (max-width:760px) {
  /* hard guarantee: no horizontal page scroll; long tokens wrap */
  html, body, .app, .pane-chat, .msg-scroll { max-width:100%; overflow-x:hidden; }
  .msg-bubble, .inbox-preview, .chat-meta, .inbox-row1 .who { overflow-wrap:anywhere; }
  /* native pull-to-refresh stays enabled (never set overscroll-behavior-y:none
     or contain here — they are the native-PTR kill switches) */
  html, body { overscroll-behavior-y:auto; }
  .msg-scroll { overscroll-behavior-y:auto; }
  /* IT4Y_LC_PTR_ROOTSCROLLER_2026_07_03 — Chrome Android arms pull-to-refresh ONLY on the
     document ROOT scroller. The base shell disables it (html,body{overflow:hidden},
     the classic PTR-disable pattern) so real devices never saw the gesture even with
     overscroll-behavior:auto and zero touch preventDefault. Re-enable the root
     scroller on mobile: the page has no in-flow overflow (.app is a fixed viewport
     box) so nothing changes visually, but the pull now chains to a LIVE root and
     triggers the native refresh. overflow-x stays hidden (mobile longhand above);
     body.p360-bodylock keeps overflow:hidden !important while the drawer is open. */
  html, body { overflow-y:auto; }

  /* header: one slim row; actions fold behind the kebab */
  .app-header { position:relative; padding:6px 10px; gap:6px; flex-wrap:nowrap; align-items:center; }
  .brand { font-size:var(--fs-md); gap:6px; min-width:0; }
  .brand span:not(.brand-icon) { white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
  .brand-icon { width:26px; height:26px; }
  .brand-badge { display:none; }
  .app-header .who { display:none; }
  .header-actions { margin-left:auto; gap:6px; }
  .btn { padding:6px 10px; }
  .icon-btn { min-width:42px; min-height:42px; padding:6px 9px; }
  .lc-hdr-kebab { display:inline-flex; align-items:center; justify-content:center;
    margin-left:auto; flex:0 0 auto; font-size:20px; line-height:1; padding:0 6px; }
  .hdr-actions-group { display:none; }
  .hdr-actions-group.lc-open {
    display:flex; flex-direction:column; align-items:stretch; gap:2px;
    position:absolute; top:calc(100% + 4px); right:8px; inset-inline-end:8px;
    z-index:var(--z-menu); min-width:212px; max-width:80vw; padding:6px;
    background:var(--panel); border:1px solid var(--border); border-radius:var(--r-lg);
    box-shadow:var(--elev-3);
    animation:lcMenuIn .13s ease-out; transform-origin:top; will-change:opacity, transform;
  }
  /* "Signed in as …" — quiet non-interactive caption + hairline rule */
  .hdr-actions-group.lc-open .who {
    display:block; width:auto; margin:0 0 4px; padding:6px 12px 9px;
    font-size:var(--fs-xs); font-weight:500; line-height:1.35; color:var(--muted);
    text-align:start; white-space:normal; word-break:break-word;
    border-bottom:1px solid var(--border-soft);
  }
  .hdr-actions-group.lc-open .who b { font-weight:600; color:var(--text); }
  /* flat menu rows — .btn and .icon-btn become identical borderless rows */
  .hdr-actions-group.lc-open .btn,
  .hdr-actions-group.lc-open .icon-btn {
    appearance:none; -webkit-appearance:none; box-sizing:border-box;
    display:flex; align-items:center; justify-content:flex-start; gap:12px;
    width:100%; min-height:42px; margin:0; padding-block:8px; padding-inline:12px;
    background:transparent; border:1px solid transparent; border-radius:var(--r-md);
    color:var(--text); font-size:14px; font-weight:500; line-height:1.2;
    text-align:start; text-decoration:none; cursor:pointer; box-shadow:none;
    -webkit-tap-highlight-color:transparent; transition:background-color .12s ease, color .12s ease;
  }
  /* icon rows: fixed 22px glyph column so labels align */
  .hdr-actions-group.lc-open .icon-btn {
    display:grid; grid-template-columns:22px 1fr; column-gap:10px; align-items:center; font-size:var(--fs-lg);
  }
  /* synthesize labels for the icon-only buttons from title (ellipsized) */
  .hdr-actions-group.lc-open .icon-btn::after {
    content:attr(title); font-size:14px; font-weight:500; line-height:1.2;
    color:var(--text); white-space:nowrap; text-align:start;
    overflow:hidden; text-overflow:ellipsis; max-width:60vw;
  }
  /* text rows: indent label to the icon-row label column (12+22+10) */
  .hdr-actions-group.lc-open .btn { padding-inline-start:44px; }
  .hdr-actions-group.lc-open .btn:hover,
  .hdr-actions-group.lc-open .icon-btn:hover,
  .hdr-actions-group.lc-open .btn:focus-visible,
  .hdr-actions-group.lc-open .icon-btn:focus-visible {
    background:var(--panel-2); color:var(--text); border-color:transparent; outline:none;
  }
  .hdr-actions-group.lc-open .icon-btn:hover::after,
  .hdr-actions-group.lc-open .icon-btn:focus-visible::after,
  .hdr-actions-group.lc-open .icon-btn:active::after { color:var(--text); }
  .hdr-actions-group.lc-open .btn:focus-visible,
  .hdr-actions-group.lc-open .icon-btn:focus-visible { outline:2px solid var(--accent); outline-offset:-2px; }
  .hdr-actions-group.lc-open .btn:active,
  .hdr-actions-group.lc-open .icon-btn:active { background:var(--accent-soft); }

  /* presence bar: compact chips, momentum scroll, right-edge fade cue */
  .presence-bar { padding:4px 10px; gap:5px; overflow-x:auto; flex-wrap:nowrap;
    -webkit-overflow-scrolling:touch;
    -webkit-mask-image:linear-gradient(90deg,#000 92%,transparent);
            mask-image:linear-gradient(90deg,#000 92%,transparent); }
  .presence-bar::-webkit-scrollbar { display:none; }
  .presence-chip { padding:2px 8px; font-size:10px; gap:5px; line-height:1.5; }
  .presence-chip .count { min-width:15px; height:15px; font-size:10px; padding:0 4px; }
  .kpi-pill { padding:2px 8px; font-size:10px; }
  .kpi-pill b { font-size:var(--fs-xs); }
  .sse-status { font-size:10px; padding:2px 7px; }

  /* workspace: single pane, view toggled by the router */
  .workspace { grid-template-columns:1fr; }
  .pane-inbox, .pane-chat { display:none; }
  .pane-inbox.mobile-active, .pane-chat.mobile-active { display:flex; }
  .mobile-back { display:inline-flex; align-items:center; gap:4px; }
  .mobile-aside-toggle { display:inline-flex; }
  .pane-aside { display:none; }
  .pane-aside.mobile-open { display:flex; position:fixed; top:0; right:0; bottom:0;
    width:100%; max-width:100%; z-index:var(--z-aside); box-shadow:-8px 0 24px rgba(15,23,42,.25); }
  .pane-aside.mobile-open .aside-mobile-close {
    display:flex; align-items:center; justify-content:center;
    position:fixed; top:10px; right:12px; z-index:210; /* --z-aside + 10 */
    width:38px; height:38px; border-radius:50%;
    background:var(--panel); border:1px solid var(--border);
    color:var(--text); font-size:var(--fs-xl); line-height:1; cursor:pointer;
    box-shadow:0 2px 10px rgba(15,23,42,.2);
  }

  /* inbox: roomier rows (the compact filter tab-row rules left with the in-pane
     tab row — IT4Y_LCDS2_HOME_2026_07_02; the drawer nav is the status switcher) */
  .inbox-item { padding:13px 14px; }
  .inbox-item.active { padding-left:11px; }
  .inbox-row1 .who { display:block; max-width:60%; }
  .inbox-search input { font-size:16px; } /* iOS focus-zoom guard */

  /* chat header + messages */
  .chat-header { padding:8px 12px; gap:6px; }
  .chat-title { font-size:var(--fs-lg); }
  .chat-actions { gap:4px 5px; flex-wrap:wrap; width:auto; align-items:center; }
  .msg-scroll { padding:14px 12px; }
  .msg-row { max-width:90%; }

  /* composer: 2-line floor, safe-area inset, iOS 16px floor */
  .reply-pane { padding:10px 10px max(10px, env(safe-area-inset-bottom)); gap:7px; }
  .reply-send { width:46px; height:46px; }
  #reply-text, #note-text { box-sizing:border-box; min-height:74px; line-height:1.45;
                            padding:11px 13px; font-size:16px; }

  /* IT4Y_LC_QRSHEET_2026_07_04 — pickers are a bottom SHEET on phones (styling block at
     end of file). Geometry: full width, anchored to the pane bottom (overlays the composer
     while browsing — insert closes the sheet and reveals the composer again), height driven
     by --lc-apph so the sheet reflows live as the soft keyboard opens/closes. */
  .picker-pop { left:0; right:0; bottom:0; top:auto;
    max-height:calc(var(--lc-apph, 100dvh) - 12px);
    min-height:min(46dvh, calc(var(--lc-apph, 100dvh) - 12px)); }
  .reply-tool-btn { width:40px; height:40px; font-size:var(--fs-xl); }
  .emoji-grid { grid-template-columns:repeat(auto-fill, minmax(40px, 1fr)); }

  /* modals fit phones; inputs at the 16px iOS floor */
  .modal .pm-input, .modal.lg input[type="text"], .modal.lg input[type="number"],
  .modal.lg select, .modal.lg textarea { font-size:16px; }
  .admin-form .form-row.split { grid-template-columns:1fr 1fr; }
  .modal.lg { width:96vw; max-height:92vh; }
  .modal.lg .modal-head, .modal.lg .modal-body, .modal.lg .modal-foot {
    padding-left:12px; padding-right:12px; }

  /* toast: full-width strip above the composer (never on the send button) */
  .toast { left:12px; right:12px; max-width:none;
           bottom:calc(110px + env(safe-area-inset-bottom)); }

  /* sidebar drawer */
  .app-shell { display:block; height:100dvh; }
  .app-sidebar { position:fixed; top:0; left:0; bottom:0; width:280px; max-width:82vw; height:100dvh;
    transform:translateX(-105%); transition:transform .22s ease; z-index:var(--z-drawer); overflow-y:auto;
    -webkit-overflow-scrolling:touch; padding:max(10px, env(safe-area-inset-top, 10px)) 8px 16px;
    background:var(--bg-2); box-shadow:var(--elev-3);
    border-right:1px solid var(--border-soft); }
  .app-sidebar.p360-open { transform:translateX(0); }
  .app-sidebar .nav-item { padding:12px 14px; font-size:14px; min-height:44px; margin:2px 0; width:100%; }
  .app-sidebar .nav-label { font-size:var(--fs-xs); padding:8px 14px 4px; }
  .sb-footer { padding:8px 6px max(12px, env(safe-area-inset-bottom, 12px)); }
  .p360-hamburger { display:inline-flex; align-items:center; justify-content:center; flex:0 0 auto;
    width:40px; height:40px; margin-right:6px; background:var(--panel); color:var(--text);
    border:1px solid var(--border); border-radius:var(--r-lg); cursor:pointer;
    box-shadow:var(--elev-1); }
  .sidebar-backdrop.open { display:block; }
  body.p360-bodylock { overflow:hidden !important; }
  /* IT4Y_LCDS2_HOME_2026_07_02 — drawer isolation: while the drawer is open the sidebar must be
     the ONLY visible layer (no underlying nav/controls/text). The backdrop is a
     fixed sibling of .app, so click-outside-to-close still works over the blanked
     area; toasts/modals/QR overlays are body-level children and stay unaffected. */
  body.p360-bodylock .app { visibility:hidden; }
  /* drawer header: title + explicit close affordance (the page context vanishes) */
  .sb-head { display:flex; align-items:center; justify-content:space-between; gap:var(--sp-2);
             padding:2px 6px 10px; margin:0 4px var(--sp-2);
             border-bottom:1px solid var(--border-soft); }
  .sb-title { font-size:var(--fs-md); font-weight:700; color:var(--text);
              text-transform:uppercase; letter-spacing:1.2px; }
  .sb-close { width:44px; height:44px; min-width:44px; min-height:44px; padding:0;
              display:inline-flex; align-items:center; justify-content:center;
              font-size:var(--fs-lg); line-height:1; border-radius:var(--r-md);
              background:var(--panel); color:var(--text); }
}
@keyframes lcMenuIn { from{opacity:0;transform:translateY(-4px) scale(.985);} to{opacity:1;transform:none;} }

/* ---- micro-bands (kept narrow on purpose: widening them to 760px would
        change the 431-760 / 561-760 render) ---- */
@media (max-width:560px) {
  .qr-mgr { max-height:94vh; }
  .qr-row-body { white-space:normal; }
}
@media (max-width:430px) {
  .msg-row { max-width:94%; }
}

/* ---- keyboard-pin (<=760): app height tracks the VISUAL viewport via
        --lc-apph/--lc-appy (maintained by livechat.js); .lc-kbd collapses
        non-essential chrome while typing. Semantics copied exactly. ---- */
@media (max-width:760px) {
  /* fixed, viewport-tracking app box; falls back to 100dvh at idle. transform
     follows iOS visual-viewport scroll so the composer stays on the keyboard. */
  .app { position:fixed; top:0; left:0; right:0;
         height:100vh; height:100dvh; height:var(--lc-apph, 100dvh);
         transform:var(--lc-appy, none); }
  .pane-chat { min-height:0; }
  .app.lc-kbd .presence-bar { display:none; }
  /* presence-bar display:none vacates grid row 2 — pin .workspace to the 1fr
     row 3 or an empty 1fr row opens below the composer (the white-gap bug) */
  .app.lc-kbd .workspace { grid-row:3; }
  .app.lc-kbd .chat-meta { display:none; }
  .app.lc-kbd .chat-actions { display:none; }
  .app.lc-kbd .chat-header { padding:5px 12px; }
  .app.lc-kbd .app-header { padding:3px 10px; }
  .app.lc-kbd .brand span:not(.brand-icon),
  .app.lc-kbd .brand-badge { display:none; }
}

/* ---- reduced motion ---- */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration:.001ms !important; animation-iteration-count:1 !important;
                           transition-duration:.001ms !important; scroll-behavior:auto !important; }
  .nav-item, .p360-signout .icon svg, .app-sidebar { transition:none !important; animation:none !important; }
}

/* ======================= 5b. HOME LANDING ==================================
   IT4Y_LCDS2_HOME_2026_07_02 — default chat-pane state (no selection): the operational
   home dashboard. Practically desktop/tablet only: on mobile .pane-chat is
   display:none unless mobileView==='chat' (which implies a selection).
   Tokens/semantic vars only; no !important; this section MUST stay before
   section 7 (utilities keep their last-in-source cascade position). */
.home-presence { display:flex; align-items:center; gap:6px;
                 font-size:var(--fs-sm); color:var(--text-2); font-weight:500;
                 font-variant-numeric:tabular-nums; }
.home-sec-title { margin:0 0 var(--sp-3); font-size:var(--fs-xs); font-weight:700; color:var(--text);
                  text-transform:uppercase; letter-spacing:1.1px; }
.home-recent-row { display:grid; grid-template-columns:minmax(80px,auto) 1fr auto auto;
                   align-items:center; gap:var(--sp-3); padding:10px var(--sp-2);
                   border-bottom:1px solid var(--border-soft); cursor:pointer;
                   border-radius:var(--r-sm); transition:background .12s ease; }
.home-recent-row:last-child { border-bottom:none; }
.home-recent-row:hover { background:var(--panel-2); }
.home-recent-row:focus-visible { outline:2px solid var(--accent); outline-offset:-2px; box-shadow:none; }
.hr-who { font-weight:600; font-size:var(--fs-md); color:var(--text);
          font-family:ui-monospace,Menlo,Consolas,monospace; letter-spacing:.1px;
          max-width:160px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.hr-preview { min-width:0; font-size:var(--fs-sm); color:var(--text-2);
              overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.home-recent-row.unread .hr-who { font-weight:700; }
.home-recent-row.unread .hr-preview { color:var(--text); font-weight:500; }
.hr-when { font-size:var(--fs-xs); color:var(--text-2); font-weight:600; white-space:nowrap;
           font-variant-numeric:tabular-nums; }
.home-recent-empty { padding:12px 2px; color:var(--text-2); font-size:var(--fs-md); }

/* IT4Y_LC_INBOX_EMPTY_2026_07_03 — inbox views with no chat selected show a minimal empty chat pane
   (.chat-empty), NOT a dashboard. On desktop (>=1101px, where the aside is a real 3rd grid column)
   collapse the workspace to 2 columns and suppress the aside so nothing duplicates the Overview.
   Below 1101px the aside is already display:none and the grid is 2-column (section 8 media rules),
   so no rule is needed there. The dashboard is now rendered EXCLUSIVELY by the Overview view
   (.workspace.overview-mode / renderOverviewPage). Supersedes the old :has(.home-wrap) @1321 rule. */
@media (min-width:1101px){
  .workspace:has(.chat-empty){ grid-template-columns:360px 1fr; }
  .workspace:has(.chat-empty) > .pane-aside{ display:none; }
}
.chat-empty { flex:1 1 auto; min-height:0; }   /* fill the chat pane; .empty centers the content */
.chat-empty-ov { background:none; border:0; padding:0; margin:0; font:inherit; font-weight:600;
                 color:var(--accent); cursor:pointer; text-decoration:underline; }
.chat-empty-ov:hover { color:var(--accent-text); }
.chat-empty-ov:focus-visible { outline:2px solid var(--accent); outline-offset:2px; border-radius:2px; }
.aside-empty { padding:16px 4px; color:var(--text-2); font-size:var(--fs-md); line-height:1.5; }

/* ============ 7. UTILITY CLASSES (data-sty replacement contract) ============
   These MUST stay at the end of the file: several replace inline styles that
   previously beat class rules, so they need last-in-source cascade position. */
.lc-h100 { height:100vh; }        /* boot shell */
.lc-mt14 { margin-top:14px; }     /* boot shell */
.lc-read-summary, .info-row .v.lc-read-summary { max-width:75%; }
  /* ^ compound booster: .info-row .v{max-width:60%} is 0-2-0 and would beat
     the bare 0-1-0 utility on specificity */
.lc-note-add { margin-top:8px; width:100%; }
.lc-push-right { margin:0 0 0 auto; }
.lc-muted { color:var(--muted); }
.lc-mt-12 { margin-top:12px; }
.lc-empty-compact { height:auto; padding:30px; }
.lc-modal-note { margin:0 0 16px; }
/* ======================= end IT4Y_LCDS_V1_2026_07_02 ======================= */

/* ── IT4Y_LC_QR_SEARCH_2026_07_03 ── quick-reply picker search + keyboard nav (token-driven, dark-aware) */
.tpl-search-wrap { padding:8px 10px 6px; position:sticky; top:0; z-index:2; background:var(--panel); }
.tpl-search { width:100%; box-sizing:border-box; padding:8px 12px; font:inherit; font-size:13px;
             color:var(--text); background:var(--bg-2); border:1px solid var(--border);
             border-radius:8px; outline:none; }
.tpl-search::placeholder { color:var(--muted); }
.tpl-search:focus { border-color:var(--accent); box-shadow:0 0 0 3px var(--accent-soft); }
.tpl-item.kbd-active { background:var(--accent-soft); outline:2px solid var(--accent); outline-offset:-2px; }
.tpl-search-empty { padding:16px 12px; text-align:center; color:var(--muted); font-size:12.5px; }


/* ===== IT4Y_LC_OVERVIEW_V1 — Overview dashboard (full-width canonical landing) ===== */
.workspace.overview-mode { grid-template-columns:1fr; }
.pane-overview { display:flex; flex-direction:column; min-height:0; min-width:0; background:var(--bg); }
.ov-scroll { flex:1 1 auto; min-height:0; overflow-y:auto; overflow-x:hidden;
  padding:20px 22px 28px; -webkit-overflow-scrolling:touch; overscroll-behavior:contain; }
.ov-page .ov-hero { display:flex; align-items:flex-start; justify-content:space-between; gap:14px;
  flex-wrap:wrap; margin-bottom:18px; }
.ov-hero-title { font-size:22px; font-weight:800; color:var(--text); letter-spacing:-.01em; line-height:1.15; }
.ov-hero-sub { font-size:var(--fs-md); color:var(--muted); margin-top:4px; }
.ov-hero-r { display:flex; align-items:center; gap:8px; flex-wrap:wrap; }
.ov-op-chip { display:inline-flex; align-items:center; gap:7px; padding:6px 12px; border-radius:999px;
  background:var(--presence-online-bg); color:var(--presence-online-text); font-size:var(--fs-sm); font-weight:600; }
.ov-visitors-chip { display:inline-flex; align-items:center; padding:6px 12px; border-radius:999px;
  background:var(--panel-2); color:var(--text-2); font-size:var(--fs-sm); font-weight:600; }
.sse-status.ov-sse { font-size:var(--fs-sm); }
.welcome-grid.ov-kpis { grid-template-columns:repeat(3,minmax(0,1fr)); gap:12px; margin-bottom:18px; }
.ov-page .welcome-tile { position:relative; }
.tile-sub { font-size:var(--fs-xs); color:var(--muted); margin-top:4px; font-weight:500; }
.ov-cols { display:grid; grid-template-columns:1.55fr 1fr; gap:16px; align-items:start; }
.ov-side { display:flex; flex-direction:column; gap:16px; min-width:0; }
.ov-card { background:var(--panel); border:1px solid var(--border); border-radius:var(--r-lg);
  padding:16px 18px; box-shadow:var(--elev-1); min-width:0; }
.ov-card .home-sec-title { margin:0 0 10px; }
.ov-card-head { display:flex; align-items:center; justify-content:space-between; gap:10px; margin-bottom:6px; }
.ov-card-head .home-sec-title { margin:0; }
.ov-viewall { background:none; border:none; color:var(--accent); font-size:var(--fs-sm); font-weight:600;
  cursor:pointer; padding:4px 6px; border-radius:var(--r-sm); }
.ov-viewall:hover { background:var(--accent-soft); }
.ov-pres-grid { display:grid; grid-template-columns:repeat(3,1fr); gap:10px; margin-top:12px; }
.ov-pres-cell { display:flex; flex-direction:column; align-items:center; gap:2px; padding:12px 6px;
  background:var(--panel-2); border-radius:var(--r-md); }
.ov-pres-cell .pdot { margin-bottom:2px; }
.ov-pres-n { font-size:20px; font-weight:700; color:var(--text); line-height:1; }
.ov-pres-lb { font-size:var(--fs-xs); color:var(--muted); font-weight:600; }
.ov-status-row { display:grid; grid-template-columns:repeat(2,1fr); gap:10px; }
.ov-stat { display:flex; flex-direction:column; gap:3px; padding:12px 14px; border-radius:var(--r-md);
  background:var(--panel-2); border-left:3px solid var(--muted); }
.ov-stat-open { border-left-color:var(--accent); }
.ov-stat-assigned { border-left-color:var(--ok); }
.ov-stat-reopened { border-left-color:var(--warn); }
.ov-stat-closed { border-left-color:var(--read-gray); }
.ov-stat-n { font-size:20px; font-weight:700; color:var(--text); line-height:1; }
.ov-stat-lb { font-size:var(--fs-xs); color:var(--muted); font-weight:600; text-transform:uppercase; letter-spacing:.03em; }
.ov-recent #home-recent { margin-top:2px; }
.ov-tips .quick-tip { margin-bottom:8px; }
.ov-tips .quick-tip:last-child { margin-bottom:0; }
.nav-item.ov-nav .icon { font-size:15px; }
@media (max-width:1200px){ .welcome-grid.ov-kpis { grid-template-columns:repeat(3,minmax(0,1fr)); } }
@media (max-width:1040px){ .ov-cols { grid-template-columns:1fr; } }
@media (max-width:760px){
  .ov-scroll { padding:16px 12px 24px; overscroll-behavior-y:auto; } /* IT4Y_LC_OV_PTR_2026_07_04: keep root pull-to-refresh chain open on mobile */
  .ov-hero { margin-bottom:14px; }
  .ov-hero-title { font-size:19px; }
  .welcome-grid.ov-kpis { grid-template-columns:1fr 1fr; gap:10px; }
}
@media (max-width:430px){
  .welcome-grid.ov-kpis { gap:8px; }
  .ov-pres-grid, .ov-status-row { gap:8px; }
  .ov-hero-r { width:100%; }
}

/* ── IT4Y_LC_QRSHEET_2026_07_04 ── phone bottom-sheet treatment for the emoji + quick-reply
   pickers. Root cause of the "squished picker" bug: with the soft keyboard open the old
   popover was capped at (visual viewport - 130px) ABOVE the composer ≈ ~190px total → a
   single visible template. The sheet spans the full width, overlays the composer, and its
   height tracks --lc-apph, so search + language tabs + a tall scrollable list stay usable
   at every keyboard state. Dim backdrop is the 100vmax spread shadow — paint-only, so the
   existing outside-click-to-close and Escape handlers keep working unchanged. */
@media (max-width:760px){
  .picker-pop{
    border-radius:16px 16px 0 0;
    border-left:0; border-right:0; border-bottom:0;
    padding:8px 12px max(12px, env(safe-area-inset-bottom));
    gap:8px;
    box-shadow:0 -12px 34px rgba(2,6,23,.35), 0 0 0 100vmax rgba(2,6,23,.38);
    animation:lcSheetIn .18s ease-out;
    z-index:60;
  }
  .picker-pop::before{ content:""; flex:0 0 4px; width:44px; border-radius:999px;
    background:var(--border); align-self:center; }
  .picker-head{ padding-bottom:8px; }
  .picker-close{ min-width:42px; min-height:42px; display:inline-flex;
    align-items:center; justify-content:center; }
  .picker-tab{ padding:9px 14px; min-height:40px; }
  .qr-mgr-open{ min-height:40px; }
  .tpl-search-wrap{ padding:6px 2px; }
  .tpl-search{ font-size:16px; padding:11px 14px; }
  .tpl-list{ gap:8px; }
  .tpl-item{ padding:12px; min-height:48px; }
  .picker-body{ -webkit-overflow-scrolling:touch; overscroll-behavior:contain; }
  /* keyboard-open compaction (.lc-kbd = soft keyboard measured open): the visual viewport
     may be ~350px tall, so reclaim sheet chrome for the template list — drop the grab
     handle, single-row scrollable language tabs, tighter gaps. */
  .app.lc-kbd .picker-pop::before{ display:none; }
  .app.lc-kbd .picker-pop{ gap:6px; padding-top:6px; }
  .app.lc-kbd .picker-pop .picker-head{ padding-bottom:4px; }
  .app.lc-kbd .picker-pop .picker-tabs{ flex-wrap:nowrap; overflow-x:auto; scrollbar-width:none; }
  .app.lc-kbd .picker-pop .picker-tabs::-webkit-scrollbar{ display:none; }
  .app.lc-kbd .picker-pop .picker-tab{ white-space:nowrap; flex:0 0 auto; min-height:36px; padding:7px 12px; }
  .app.lc-kbd .picker-pop .tpl-search-wrap{ padding-top:2px; }
  .app.lc-kbd .picker-pop .tpl-item{ padding:9px 12px; min-height:44px; }
}
@keyframes lcSheetIn{ from{opacity:.6; transform:translateY(28px);} to{opacity:1; transform:none;} }

/* ── IT4Y_LC_QRSHEET2_2026_07_04 ── sheet fix-pack 2.
   (1) Language tabs vanished with the keyboard open: overflow-x:auto on .picker-tabs removed
       the flexbox automatic minimum size, so long template content crushed the row to a ~5px
       sliver. Head / tabs / search are now rigid (flex:0 0 auto + min-heights); ONLY the
       .picker-body list absorbs the height pressure and scrolls.
   (2) Compaction: tight type + spacing, 2-line preview clamp on template bodies (insert uses
       the full data-body text, only the on-card preview is clamped) — several templates now
       fit above an active keyboard. Search input stays 16px = iOS no-focus-zoom floor. */
@media (max-width:760px){
  /* 1 — chrome rows are non-negotiable */
  .picker-pop .picker-head, .picker-pop .picker-tabs, .picker-pop .tpl-search-wrap { flex:0 0 auto; }
  .picker-pop .picker-head { min-height:30px; }
  .picker-pop .picker-tabs { min-height:36px; align-items:center; flex-wrap:nowrap;
    overflow-x:auto; scrollbar-width:none; }
  .picker-pop .picker-tabs::-webkit-scrollbar { display:none; }
  .picker-pop .picker-tab { white-space:nowrap; flex:0 0 auto; }
  /* 2 — compact scale */
  .picker-pop { padding:6px 10px max(8px, env(safe-area-inset-bottom)); gap:6px; }
  .picker-pop .picker-title { font-size:13px; }
  .picker-pop .picker-close { min-width:38px; min-height:38px; font-size:16px; padding:2px 6px; }
  .picker-pop .qr-mgr-open { min-height:32px; font-size:12px; padding:4px 10px; }
  .picker-pop .picker-tab { padding:6px 11px; min-height:34px; font-size:12.5px; }
  .picker-pop .tpl-search-wrap { padding:4px 2px; }
  .picker-pop .tpl-search { padding:8px 12px; font-size:16px; }
  .picker-pop .tpl-list { gap:6px; }
  .picker-pop .tpl-item { padding:8px 10px; min-height:44px; }
  .picker-pop .tpl-item .tpl-icon { font-size:16px; }
  .picker-pop .tpl-item .tpl-label { font-size:12px; margin-bottom:1px; }
  .picker-pop .tpl-item .tpl-body { font-size:12.5px; line-height:1.35; white-space:normal;
    display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; }
  /* keyboard-open tier: match/beat the v1 kbd selectors' specificity, appended later so it wins */
  .app.lc-kbd .picker-pop .picker-head { padding-bottom:3px; min-height:28px; }
  .app.lc-kbd .picker-pop .picker-tab { min-height:32px; padding:5px 10px; }
  .app.lc-kbd .picker-pop .tpl-item { padding:7px 10px; min-height:42px; }
  .app.lc-kbd .picker-pop .tpl-search { padding:7px 12px; }
  /* modest idle-state floor so the sheet is never a stub, but list still dominates */
  .picker-pop { min-height:min(40dvh, calc(var(--lc-apph, 100dvh) - 12px)); }
}

/* ── IT4Y_LC_MOBCOMPACT_2026_07_05 ── phone vertical-space compaction. Audited @375x700:
   chrome above the inbox list was 198px and each conversation row 130px (five stacked meta
   lines) -> 4 rows visible; the chat view gave the message scroll only 48% of the screen.
   Everything below is metrics-only (padding/type/line-merges) — no behavior changes. Line
   merges use display:inline-flex siblings inside a display:block parent (a flex-column
   parent puts every child on its own row, which was the original bloat). Tap targets stay
   >=28-42px. Appended last: wins over the earlier <=760 block at equal specificity. */
@media (max-width:760px){
  /* app chrome */
  .app-header{ padding:3px 8px; gap:5px; }
  .app-header .brand{ font-size:13.5px; gap:6px; }
  .p360-hamburger{ width:36px; height:36px; }
  .presence-bar{ padding:2px 8px; gap:5px; flex-wrap:nowrap; overflow-x:auto;
    scrollbar-width:none; align-items:center; min-height:24px; }
  .presence-bar::-webkit-scrollbar{ display:none; }
  .presence-bar > *{ flex:0 0 auto; white-space:nowrap; }
  /* inbox chrome */
  .inbox-toolbar{ padding:5px 12px; }
  .inbox-toolbar .btn{ padding:4px 10px; min-height:28px; font-size:12px; }
  .inbox-search{ padding:6px 12px; }
  .inbox-search input{ padding:7px 11px; font-size:16px; } /* 16px = iOS no-zoom floor */
  /* inbox rows: 130px -> ~90px */
  .inbox-item{ padding:8px 12px; }
  .inbox-item .inbox-body{ display:block; }
  .inbox-item .inbox-row1, .inbox-item .inbox-row3{ display:flex; }
  .inbox-item .who{ font-size:12.5px; overflow:hidden; text-overflow:ellipsis;
    white-space:nowrap; min-width:0; }
  .inbox-item .inbox-country, .inbox-item .inbox-tags{ display:inline-flex;
    vertical-align:middle; margin:0 6px 1px 0; }
  .inbox-item .inbox-preview{ padding-top:0; font-size:11.5px;
    white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
  .inbox-item .inbox-row3{ padding-top:0; }
  /* chat view */
  .chat-header{ padding:5px 10px; gap:4px; }
  .chat-title{ font-size:13.5px; white-space:nowrap; overflow:hidden;
    text-overflow:ellipsis; display:block; }
  .chat-title-block .chat-country, .chat-title-block .chat-meta{ display:inline-flex;
    vertical-align:middle; margin-right:8px; max-width:48%; overflow:hidden; }
  .chat-meta{ white-space:nowrap; text-overflow:ellipsis; }
  .chat-actions{ gap:5px; }
  .chat-actions .btn{ padding:3px 9px; min-height:30px; font-size:12px; }
  .chat-rating-banner{ padding:6px 12px; font-size:12px; }
  .chat-rating-banner *{ line-height:1.3; }
  .msg-scroll{ padding:8px 10px; }
  .msg-row{ margin-bottom:8px; }
  .msg-bubble{ padding:8px 11px; }
  .reply-pane{ padding:8px 8px max(8px, env(safe-area-inset-bottom)); gap:6px; }
  #reply-text, #note-text{ min-height:56px; padding:9px 12px; }
  .reply-send{ width:42px; height:42px; }
  .reply-tool-btn{ width:36px; height:36px; }
}

/* ── IT4Y_LC_DENSITY_2026_07_05 ── platform-wide density pass (desktop + mobile).
   Layer 1: LCDS token re-declaration — compacts all --fs-* / --sp-* consumers at once.
   Layer 2: hardcoded-px hotspots + desktop line-merges. Mobile tier re-asserted at the end
   so phones stay equal-or-tighter than desktop. Legibility floors: body 13px, bubbles 13px,
   16px mobile inputs (iOS zoom), tap targets >=36px mobile. */
:root{
  --fs-xs:10.5px; --fs-sm:11.5px; --fs-md:12.5px; --fs-lg:14px; --fs-xl:16px;
  --sp-1:3px; --sp-2:6px; --sp-3:9px; --sp-4:12px; --sp-5:15px; --sp-6:18px;
  --r-bubble:15px; --sidebar-w:198px;
}
body{ font-size:13px; }
/* app chrome */
.app-header{ padding:6px 12px; gap:8px; }
.presence-bar{ padding:4px 12px; }
.app-sidebar{ padding:10px 6px; }
.nav-item{ padding:7px 10px; gap:8px; }
.nav-label{ padding:6px 10px 3px; }
/* inbox */
.inbox-toolbar{ padding:6px 10px; }
.inbox-search{ padding:7px 10px; }
.inbox-search input{ padding:7px 10px; }
.inbox-item{ padding:8px 12px 8px 10px; }
.inbox-item .inbox-body{ display:block; }
.inbox-item .inbox-row1, .inbox-item .inbox-row3{ display:flex; }
.inbox-item .who{ overflow:hidden; text-overflow:ellipsis; white-space:nowrap; min-width:0; }
.inbox-item .inbox-country, .inbox-item .inbox-tags{ display:inline-flex;
  vertical-align:middle; margin:0 6px 1px 0; }
.inbox-item .inbox-preview{ padding-top:0; white-space:nowrap; overflow:hidden;
  text-overflow:ellipsis; }
.inbox-item .inbox-row3{ padding-top:0; }
/* chat viewport */
.chat-header{ padding:7px 12px; }
.chat-title{ white-space:nowrap; overflow:hidden; text-overflow:ellipsis; display:block; }
.chat-title-block .chat-country, .chat-title-block .chat-meta{ display:inline-flex;
  vertical-align:middle; margin-right:8px; max-width:48%; overflow:hidden; }
.chat-meta{ white-space:nowrap; text-overflow:ellipsis; }
.msg-scroll{ padding:12px 14px; }
.msg-bubble{ padding:8px 12px; font-size:13px; }
.msg-row{ margin-bottom:10px; }
.reply-pane{ padding:8px 10px; }
#reply-text, #note-text{ padding:8px 11px; min-height:40px; }
/* details panel */
.pane-aside .aside{ padding:12px; }
/* home dashboard */
.ov-page .ov-hero{ margin-bottom:12px; }
.ov-hero-title{ font-size:18px; }
.welcome-tile{ padding:10px 12px; }
.ov-scroll{ padding:12px 14px 18px; }
.ov-cols{ gap:12px; }
.welcome-grid.ov-kpis{ gap:9px; }
/* mobile tier: keep phones equal-or-tighter than desktop for everything touched above */
@media (max-width:760px){
  .app-header{ padding:3px 8px; gap:5px; }
  .presence-bar{ padding:2px 8px; }
  .inbox-toolbar{ padding:5px 10px; }
  .inbox-search{ padding:6px 10px; }
  .inbox-search input{ font-size:16px; } /* iOS no-zoom floor */
  .inbox-item{ padding:7px 10px; }
  .chat-header{ padding:4px 8px; }
  .msg-bubble{ padding:7px 10px; }
  .msg-row{ margin-bottom:7px; }
  .msg-scroll{ padding:8px 10px; }
  .reply-pane{ padding:7px 8px max(8px, env(safe-area-inset-bottom)); }
  #reply-text, #note-text{ min-height:52px; padding:9px 12px; font-size:16px; }
}

/* ── IT4Y_LC_QRMGR_VIS_2026_07_05 ── mobile QR sheet decapitation fix.
   The ≤760 bottom sheet's max-height (calc(--lc-apph - 12px), QRSHEET line ~853) let the
   sheet grow tall enough that its TOP rose above the workspace top edge, where
   .workspace{overflow:hidden} clips it — the grab handle and the whole .picker-head row
   ("Quick replies" title, the ✎ Manage button, ✕ close) became invisible AND untappable
   (taps fell through to the presence-bar behind). Triggered once operators grew the
   template library. Cap must reserve the app chrome above the workspace: idle =
   app-header + presence-bar (~75px) + gap; keyboard open (.lc-kbd) hides the presence bar
   and compacts the header. min-height floors lowered to match — min beats max in CSS, so
   an unlowered floor would re-decapitate on short keyboard viewports. .picker-body keeps
   absorbing the height pressure and scrolls; head/tabs/search stay rigid (QRSHEET2). */
@media (max-width:760px){
  .picker-pop{ max-height:calc(var(--lc-apph, 100dvh) - 92px);
               min-height:min(40dvh, calc(var(--lc-apph, 100dvh) - 92px)); }
  .app.lc-kbd .picker-pop{ max-height:calc(var(--lc-apph, 100dvh) - 60px);
               min-height:min(40dvh, calc(var(--lc-apph, 100dvh) - 60px)); }
}

/* ── IT4Y_LC_SETTINGS_ENTERPRISE_2026_07_24 ─────────────────────────────
   Complete Settings workspace: external strict-CSP styling, accessible states,
   stable desktop/mobile layout, and a consistent enterprise control system.
   IT4Y_LC_SETTINGS_DENSITY_2026_07_24 uses the available canvas efficiently
   while preserving touch targets, hierarchy, readable grouping, and calm space. */
.lc-settings.lc-settings{
  --bg:#f5f7fb;
  --card:#fff;
  --surface:#f8fafc;
  --surface-strong:#f1f5f9;
  --bd:#dde3ec;
  --bd2:#e9edf3;
  --tx:#101828;
  --tx2:#344054;
  --mut:#667085;
  --mut2:#98a2b3;
  --pri:#465fff;
  --pri2:#3047e8;
  --pri-soft:#eef1ff;
  --ring:rgba(70,95,255,.2);
  --ok:#087a55;
  --okbg:#ecfdf3;
  --warn:#a15c07;
  --warnbg:#fff9eb;
  --warnbd:#f4d7a1;
  --dng:#c4323b;
  --dngbg:#fff3f4;
  --dngbd:#f0bdc1;
  --rad:20px;
  --rad2:14px;
  --rads:10px;
  --mono:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono",monospace;
  min-height:0;
  max-height:100%;
  overflow-y:auto;
  overflow-anchor:none;
  scroll-behavior:auto;
  scrollbar-gutter:stable;
  scroll-padding-top:24px;
  color:var(--tx);
  background:
    radial-gradient(circle at 18% 0,rgba(70,95,255,.055),transparent 29rem),
    linear-gradient(180deg,#f8faff 0,var(--bg) 24rem);
}
/* IT4Y_LC_SETTINGS_VIEWPORT_STABILITY_2026_07_25 — all settings routes and
   their replaceable editor panels share the same non-anchoring scroll model. */
.lc-settings .lc-settings-area-panel{min-width:0}
.lc-settings .lc-set-inner{
  width:min(1260px,100%);
  max-width:none;
  margin:0 auto;
  padding:28px 28px 56px;
  box-sizing:border-box;
}
.lc-settings .lc-set-hero{
  display:flex;
  align-items:flex-start;
  gap:18px;
  margin:0 0 24px;
  padding:2px;
}
.lc-settings .lc-set-hero-ic{
  width:56px;
  height:56px;
  flex:none;
  display:grid;
  place-items:center;
  margin:0;
  border:1px solid #d9deff;
  border-radius:17px;
  color:var(--pri);
  background:linear-gradient(145deg,#fff 0,#eef1ff 100%);
  box-shadow:0 8px 24px rgba(51,65,155,.1),inset 0 1px 0 #fff;
}
.lc-settings .lc-set-hero-ic svg{
  width:25px;
  height:25px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.75;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.lc-settings .lc-set-eyebrow{
  display:block;
  margin:2px 0 5px;
  color:var(--pri);
  font-size:11px;
  font-weight:800;
  line-height:1.2;
  letter-spacing:.115em;
  text-transform:uppercase;
}
.lc-settings .lc-set-h1{
  margin:0;
  color:var(--tx);
  font-size:34px;
  font-weight:740;
  line-height:1.05;
  letter-spacing:-.038em;
}
.lc-settings .lc-set-p{
  max-width:680px;
  margin:8px 0 0;
  color:var(--mut);
  font-size:14px;
  line-height:1.55;
}
.lc-set-hero-meta{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  margin-top:14px;
}
.lc-set-hero-meta span{
  display:inline-flex;
  align-items:center;
  gap:7px;
  min-height:26px;
  padding:4px 10px;
  border:1px solid var(--bd2);
  border-radius:999px;
  color:var(--tx2);
  background:rgba(255,255,255,.72);
  font-size:11.5px;
  font-weight:650;
}
.lc-set-hero-meta span::before{
  width:6px;
  height:6px;
  border-radius:50%;
  background:var(--ok);
  box-shadow:0 0 0 3px rgba(8,122,85,.09);
  content:"";
}
.lc-set-layout{
  display:grid;
  grid-template-columns:208px minmax(0,1fr);
  align-items:start;
  gap:22px;
}
.lc-set-nav{
  position:sticky;
  top:20px;
  display:flex;
  flex-direction:column;
  gap:4px;
  padding:9px;
  border:1px solid var(--bd);
  border-radius:16px;
  background:rgba(255,255,255,.88);
  box-shadow:0 1px 2px rgba(16,24,40,.03),0 8px 24px rgba(16,24,40,.035);
  backdrop-filter:blur(16px);
}
.lc-set-navlabel{
  padding:7px 10px 6px;
  color:var(--mut);
  font-size:10.5px;
  font-weight:800;
  letter-spacing:.09em;
  text-transform:uppercase;
}
.lc-set-navitem{
  width:100%;
  min-height:42px;
  display:flex;
  align-items:center;
  gap:10px;
  padding:8px 10px;
  border:1px solid transparent;
  border-radius:10px;
  color:var(--tx2);
  background:transparent;
  font:600 12.5px/1.25 inherit;
  text-align:left;
  cursor:pointer;
  transition:color .16s ease;
}
.lc-set-navitem:hover{
  color:var(--tx);
  background:var(--surface);
}
/* IT4Y_LC_SETTINGS_ACTIVE_STATE_2026_07_24 — aria-current uses the
   standards-based "location" value; keep the visual state bound to it. */
.lc-set-navitem[aria-current="location"]{
  color:#2536ad;
  border-color:#7c8bea;
  background-color:#e6e9ff;
  box-shadow:inset 3px 0 0 #3f56f3,0 1px 2px rgba(48,71,232,.12);
}
.lc-set-navitem[aria-current="location"] .lc-set-navico{
  color:#3047e8;
  background:rgba(70,95,255,.12);
}
.lc-set-navico{
  width:18px;
  height:18px;
  display:grid;
  place-items:center;
  flex:none;
  border-radius:6px;
  transition:color .16s ease,background-color .16s ease;
}
.lc-set-navico svg{
  width:17px;
  height:17px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.8;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.lc-set-navnote{
  margin:8px 4px 2px;
  padding:11px 8px 2px;
  border-top:1px solid var(--bd2);
  color:var(--mut);
  font-size:10.5px;
  line-height:1.45;
}
.lc-settings .lc-set-stack{
  min-width:0;
  display:flex;
  flex-direction:column;
  gap:18px;
}
.lc-settings .lc-set-card{
  scroll-margin-top:24px;
  overflow:hidden;
  border:1px solid var(--bd);
  border-radius:var(--rad);
  background:var(--card);
  box-shadow:0 1px 2px rgba(16,24,40,.035),0 12px 34px rgba(16,24,40,.04);
}
.lc-settings .lc-set-cardhead{
  display:flex;
  align-items:flex-start;
  gap:14px;
  padding:18px 20px 16px;
  border-bottom:1px solid var(--bd2);
  background:linear-gradient(180deg,#fff 0,#fdfdfe 100%);
}
.lc-settings .lc-set-ico{
  width:42px;
  height:42px;
  flex:none;
  display:grid;
  place-items:center;
  border:1px solid #dfe4ff;
  border-radius:12px;
  color:var(--pri);
  background:var(--pri-soft);
}
.lc-settings .lc-set-ico svg{
  width:20px;
  height:20px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.8;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.lc-settings .lc-set-cardhd{
  min-width:0;
}
.lc-settings .lc-set-step{
  display:block;
  margin:0 0 3px;
  color:var(--mut2);
  font-size:9.5px;
  font-weight:800;
  line-height:1.2;
  letter-spacing:.12em;
  text-transform:uppercase;
}
.lc-settings .lc-set-cardhd h2{
  margin:0;
  color:var(--tx);
  font-size:16px;
  font-weight:720;
  line-height:1.3;
  letter-spacing:-.018em;
}
.lc-settings .lc-set-cardhd p{
  max-width:660px;
  margin:3px 0 0;
  color:var(--mut);
  font-size:12px;
  line-height:1.45;
}
.lc-settings .lc-set-body{
  padding:18px 20px 20px;
  color:var(--tx2);
  font-size:13px;
}
.lc-settings .lc-stats{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:10px;
}
.lc-settings .lc-stat{
  min-height:70px;
  box-sizing:border-box;
  padding:12px 13px;
  border:1px solid var(--bd2);
  border-radius:var(--rad2);
  background:linear-gradient(145deg,#fbfcfe,#f7f9fc);
}
.lc-settings .lc-stat-l{
  color:var(--mut);
  font-size:10.5px;
  font-weight:780;
  line-height:1.3;
  letter-spacing:.055em;
  text-transform:uppercase;
}
.lc-settings .lc-stat-v{
  display:flex;
  align-items:center;
  gap:8px;
  margin-top:8px;
  color:var(--tx);
  font-size:18px;
  font-weight:720;
  line-height:1.1;
  letter-spacing:-.025em;
}
.lc-settings .lc-toggle-row{
  min-height:60px;
  box-sizing:border-box;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
  margin:12px 0 0;
  padding:12px 14px;
  border:1px solid #dfe4ff;
  border-radius:var(--rad2);
  background:linear-gradient(100deg,var(--pri-soft),#f9faff 70%);
}
.lc-settings .lc-toggle-lbl b{
  display:block;
  color:var(--tx);
  font-size:13px;
  font-weight:680;
}
.lc-settings .lc-toggle-lbl span{
  display:block;
  margin-top:2px;
  color:var(--mut);
  font-size:11.5px;
  line-height:1.4;
}
.lc-settings .lc-switch{
  position:relative;
  width:46px;
  height:26px;
  padding:0;
  flex:none;
  border:1px solid #cbd3df;
  border-radius:999px;
  background:#d9dfe8;
  cursor:pointer;
  transition:background .2s ease,border-color .2s ease,box-shadow .2s ease;
}
.lc-settings .lc-switch .lc-switch-knob{
  position:absolute;
  top:2px;
  left:2px;
  width:20px;
  height:20px;
  border-radius:50%;
  background:#fff;
  box-shadow:0 1px 4px rgba(15,23,42,.3);
  transition:transform .2s cubic-bezier(.2,.8,.2,1);
}
.lc-settings .lc-switch.on{
  border-color:var(--pri);
  background:var(--pri);
  box-shadow:0 0 0 3px rgba(70,95,255,.1);
}
.lc-settings .lc-switch.on .lc-switch-knob{transform:translateX(20px)}
.lc-settings .lc-set-sec{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  margin:21px 0 11px;
  padding:16px 0 0;
  border-top:1px solid var(--bd2);
  color:var(--tx);
  font-size:11px;
  font-weight:790;
  line-height:1.3;
  letter-spacing:.07em;
  text-transform:uppercase;
}
.lc-settings .lc-set-sec small{
  color:var(--mut);
  font-size:10.5px;
  font-weight:650;
  letter-spacing:0;
  text-transform:none;
}
.lc-settings .lc-secure-label{
  display:inline-flex;
  align-items:center;
  gap:5px;
  color:var(--ok);
}
.lc-settings .lc-secure-label::before{
  width:6px;
  height:6px;
  border-radius:50%;
  background:currentColor;
  content:"";
}
.lc-set-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  column-gap:14px;
}
.lc-set-wide{grid-column:1/-1}
.lc-settings .lc-set-subgrid{
  display:grid;
  grid-template-columns:minmax(0,1.28fr) minmax(270px,.72fr);
  gap:14px;
  margin-top:20px;
  padding-top:18px;
  border-top:1px solid var(--bd2);
}
.lc-settings .lc-set-subpanel{
  min-width:0;
  padding:15px;
  border:1px solid var(--bd2);
  border-radius:var(--rad2);
  background:var(--surface);
}
.lc-settings .lc-set-subpanel>.lc-set-sec{
  margin:0 0 11px;
  padding:0;
  border-top:0;
}
.lc-settings .lc-h-fld{
  min-width:0;
  margin:9px 0 0;
}
.lc-settings .lc-h-fld:first-child{margin-top:0}
.lc-settings .lc-h-fld label{
  display:block;
  margin:0 0 6px;
  color:var(--tx2);
  font-size:11.5px;
  font-weight:660;
  line-height:1.35;
}
.lc-settings .lc-h-fld>small{
  display:block;
  margin-top:6px;
  color:var(--mut);
  font-size:10.5px;
  line-height:1.45;
}
.lc-settings .lc-set-inp{
  width:100%;
  min-height:42px;
  box-sizing:border-box;
  padding:9px 12px;
  border:1px solid #ccd4df;
  border-radius:var(--rads);
  color:var(--tx);
  background:var(--card);
  box-shadow:0 1px 2px rgba(16,24,40,.025);
  font:inherit;
  font-size:12.5px;
  line-height:1.4;
  transition:border-color .15s ease,box-shadow .15s ease,background .15s ease;
}
.lc-settings .lc-set-inp:hover{border-color:#aeb8c7}
.lc-settings .lc-set-inp:focus{
  outline:0;
  border-color:var(--pri);
  box-shadow:0 0 0 3px var(--ring);
}
.lc-settings .lc-set-inp::placeholder{color:#9aa5b5}
.lc-settings .lc-set-inp.mono{
  font-family:var(--mono);
  font-size:11.75px;
  letter-spacing:-.012em;
}
.lc-settings textarea.lc-set-inp{
  min-height:76px;
  resize:vertical;
}
.lc-settings select.lc-set-inp{
  padding-right:34px;
  cursor:pointer;
}
.lc-settings .lc-set-money{
  position:relative;
  max-width:240px;
}
.lc-settings .lc-set-money>span{
  position:absolute;
  z-index:1;
  top:50%;
  left:12px;
  transform:translateY(-50%);
  color:var(--mut);
  font-weight:700;
}
.lc-settings .lc-set-money .lc-set-inp{padding-left:29px}
.lc-settings .lc-set-callout{
  display:flex;
  align-items:flex-start;
  gap:11px;
  margin:0 0 12px;
  padding:12px 13px;
  border:1px solid #cfebdf;
  border-radius:12px;
  color:#175c47;
  background:#f3fbf7;
}
.lc-settings .lc-set-calloutico{
  width:28px;
  height:28px;
  display:grid;
  place-items:center;
  flex:none;
  border-radius:8px;
  color:var(--ok);
  background:#def7e9;
}
.lc-settings .lc-set-calloutico svg{
  width:15px;
  height:15px;
  fill:none;
  stroke:currentColor;
  stroke-width:2;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.lc-settings .lc-set-callout b,
.lc-settings .lc-ret-caution b{
  display:block;
  font-size:11.5px;
  font-weight:720;
}
.lc-settings .lc-set-callout p,
.lc-settings .lc-ret-caution p{
  margin:2px 0 0;
  font-size:10.75px;
  line-height:1.45;
}
.lc-settings .lc-h-act{
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:9px;
  margin-top:12px;
}
.lc-settings .lc-set-btn{
  min-height:40px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  box-sizing:border-box;
  padding:9px 15px;
  border:1px solid var(--pri);
  border-radius:10px;
  color:#fff;
  background:var(--pri);
  box-shadow:0 1px 2px rgba(16,24,40,.08);
  font:650 12px/1.2 inherit;
  letter-spacing:.005em;
  cursor:pointer;
  transition:background .15s ease,border-color .15s ease,box-shadow .15s ease,transform .08s ease;
}
.lc-settings .lc-set-btn:hover{
  border-color:var(--pri2);
  background:var(--pri2);
  box-shadow:0 4px 12px rgba(48,71,232,.18);
}
.lc-settings .lc-set-btn:active{transform:translateY(1px)}
.lc-settings .lc-set-btn.sec{
  border-color:#cdd5df;
  color:var(--tx2);
  background:var(--card);
}
.lc-settings .lc-set-btn.sec:hover{
  border-color:#aeb8c7;
  color:var(--tx);
  background:var(--surface);
  box-shadow:0 2px 6px rgba(16,24,40,.06);
}
.lc-settings .lc-set-btn.danger{
  border-color:var(--dngbd);
  color:var(--dng);
  background:var(--card);
}
.lc-settings .lc-set-btn.danger:hover{
  border-color:#dc9299;
  color:#a6212b;
  background:var(--dngbg);
  box-shadow:0 2px 7px rgba(196,50,59,.08);
}
.lc-settings .lc-set-btn:disabled{
  opacity:.5;
  cursor:not-allowed;
  box-shadow:none;
  transform:none;
}
.lc-settings :is(.lc-set-btn,.lc-set-navitem,.lc-switch):focus-visible{
  outline:2px solid var(--pri);
  outline-offset:2px;
  box-shadow:0 0 0 4px var(--ring);
}
.lc-settings .lc-set-navitem[aria-current="location"]:focus-visible{
  box-shadow:inset 3px 0 0 #3f56f3,0 0 0 4px var(--ring);
}
.lc-settings .lc-msg{
  min-height:18px;
  display:inline-flex;
  align-items:center;
  gap:6px;
  margin:0;
  color:var(--mut);
  font-size:11px;
  line-height:1.4;
}
.lc-settings .lc-msg:not(:empty)::before{
  width:6px;
  height:6px;
  flex:none;
  border-radius:50%;
  background:currentColor;
  content:"";
}
.lc-settings .lc-msg[data-state="success"]{color:var(--ok)}
.lc-settings .lc-msg[data-state="error"]{color:var(--dng)}
.lc-settings .lc-msg[data-state="progress"]{color:var(--pri)}
.lc-settings .lc-set-loading{
  min-height:92px;
  display:flex;
  align-items:center;
  justify-content:center;
  gap:10px;
  color:var(--mut);
  font-size:12px;
}
.lc-set-spinner{
  width:16px;
  height:16px;
  box-sizing:border-box;
  border:2px solid var(--bd);
  border-top-color:var(--pri);
  border-radius:50%;
  animation:lc-set-spin .75s linear infinite;
}
@keyframes lc-set-spin{to{transform:rotate(360deg)}}
.lc-settings .lc-set-error{
  min-height:76px;
  display:flex;
  align-items:center;
  gap:12px;
  box-sizing:border-box;
  padding:13px 14px;
  border:1px solid var(--dngbd);
  border-radius:var(--rad2);
  color:#8b2730;
  background:var(--dngbg);
}
.lc-settings .lc-set-errorico{
  width:28px;
  height:28px;
  display:grid;
  place-items:center;
  flex:none;
  border-radius:50%;
  color:#fff;
  background:var(--dng);
  font-size:13px;
  font-weight:800;
}
.lc-settings .lc-set-error>div{min-width:0;flex:1}
.lc-settings .lc-set-error b{
  display:block;
  font-size:11.5px;
  font-weight:720;
}
.lc-settings .lc-set-error p{
  margin:2px 0 0;
  font-size:10.75px;
  line-height:1.45;
}
.lc-settings .lc-set-error .lc-set-btn{flex:none}
.lc-settings .lc-hours-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:1px;
  overflow:hidden;
  border:1px solid var(--bd2);
  border-radius:var(--rad2);
  background:var(--bd2);
}
.lc-settings .lc-hours-grid .lc-set-row{
  min-height:54px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
  box-sizing:border-box;
  padding:8px 12px;
  border:0;
  background:var(--card);
}
.lc-settings .lc-hours-grid .lc-set-row:nth-child(even){background:#fbfcfd}
.lc-settings .lc-hours-grid .lc-set-row:last-child{grid-column:1/-1}
.lc-settings .lc-set-k{
  min-width:76px;
  color:var(--tx2);
  font-size:11.75px;
  font-weight:660;
}
.lc-settings .lc-h-times{
  display:inline-flex;
  align-items:center;
  gap:8px;
}
.lc-settings .lc-h-times input{
  width:104px;
  min-height:36px;
  box-sizing:border-box;
  padding:7px 9px;
  border:1px solid #ccd4df;
  border-radius:9px;
  color:var(--tx);
  background:var(--card);
  font:12px/1.25 var(--mono);
  text-align:center;
  transition:border-color .15s ease,box-shadow .15s ease;
}
.lc-settings .lc-h-times input:hover{border-color:#aeb8c7}
.lc-settings .lc-h-times input:focus{
  outline:0;
  border-color:var(--pri);
  box-shadow:0 0 0 3px var(--ring);
}
.lc-settings .lc-h-times>span{color:var(--mut2)}
.lc-settings .lc-ret-card .lc-set-ico{
  border-color:#f2d6d8;
  color:var(--dng);
  background:var(--dngbg);
}
.lc-settings .lc-ret-card .lc-stats{
  grid-template-columns:repeat(2,minmax(0,1fr));
}
.lc-settings .lc-ret-caution{
  display:flex;
  align-items:flex-start;
  gap:11px;
  margin-top:14px;
  padding:13px 14px;
  border:1px solid var(--warnbd);
  border-radius:12px;
  color:#79500f;
  background:var(--warnbg);
}
.lc-settings .lc-ret-cautionico{
  width:24px;
  height:24px;
  display:grid;
  place-items:center;
  flex:none;
  border-radius:50%;
  color:#fff;
  background:#d58a23;
  font-size:12px;
  font-weight:800;
}
.lc-settings .lc-trig-head{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  margin-bottom:4px;
}
.lc-settings .lc-trig-hl{
  color:var(--tx2);
  font-size:12px;
}
.lc-settings .lc-trig-hl b{
  color:var(--tx);
  font-size:16px;
  font-weight:730;
}
.lc-settings .lc-trig-empty{
  padding:22px 18px;
  border:1px dashed #cbd3df;
  border-radius:var(--rad2);
  color:var(--mut);
  background:var(--surface);
  font-size:12px;
  line-height:1.6;
  text-align:center;
}
.lc-settings .lc-trig-list{
  display:flex;
  flex-direction:column;
  gap:10px;
  margin-top:14px;
}
.lc-settings .lc-trig-item{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:16px;
  padding:14px 15px;
  border:1px solid var(--bd);
  border-radius:var(--rad2);
  background:var(--card);
  transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease;
}
.lc-settings .lc-trig-item:hover{
  border-color:#bdc7d5;
  box-shadow:0 5px 16px rgba(16,24,40,.055);
  transform:translateY(-1px);
}
.lc-settings .lc-trig-item.off{opacity:.62}
.lc-settings .lc-trig-main{min-width:0;flex:1}
.lc-settings .lc-trig-name{
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:8px;
  color:var(--tx);
  font-size:13px;
  font-weight:700;
}
.lc-settings .lc-trig-cond{
  margin-top:5px;
  color:var(--tx2);
  font-size:11px;
  line-height:1.45;
}
.lc-settings .lc-trig-actl{
  margin-top:3px;
  color:var(--ok);
  font-size:11px;
  line-height:1.45;
}
.lc-settings .lc-trig-meta{
  display:flex;
  flex-direction:column;
  align-items:flex-end;
  gap:9px;
  flex:none;
}
.lc-settings .lc-trig-fires{
  padding:3px 9px;
  border:1px solid var(--bd2);
  border-radius:999px;
  color:var(--mut);
  background:var(--surface);
  font-size:10.5px;
  font-weight:650;
  white-space:nowrap;
}
.lc-settings .lc-trig-btns{
  display:flex;
  justify-content:flex-end;
  flex-wrap:wrap;
  gap:6px;
}
.lc-settings .lc-trig-btns .lc-set-btn{
  min-height:34px;
  padding:7px 10px;
  font-size:10.5px;
}
.lc-settings .lc-trig-form{
  margin:12px 0 4px;
  padding:18px;
  border:1px solid #d9deff;
  border-radius:var(--rad2);
  background:linear-gradient(145deg,#fafbff,#f5f7ff);
  box-shadow:inset 0 1px 0 #fff;
}
.lc-settings .lc-trig-form-h{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:14px;
  margin-bottom:14px;
  color:var(--tx);
}
.lc-settings .lc-trig-form-h b{
  display:block;
  font-size:14px;
  font-weight:720;
}
.lc-settings .lc-trig-close{
  width:36px;
  min-height:36px;
  padding:0;
  flex:none;
}
.lc-settings .lc-tf-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:0 14px;
}
.lc-settings .lc-tf-wide{grid-column:1/-1}
.lc-settings .lc-badge{
  min-height:22px;
  box-sizing:border-box;
  padding:3px 8px;
  border-radius:999px;
  font-size:9.5px;
  font-weight:720;
}
.lc-settings .lc-badge.on{color:var(--ok);background:var(--okbg)}
.lc-settings .lc-badge.off{color:var(--mut);background:var(--surface-strong)}

:root[data-theme="dark"] .lc-settings.lc-settings{
  --bg:#0b1120;
  --card:#111827;
  --surface:#151e2e;
  --surface-strong:#1a2536;
  --bd:#263246;
  --bd2:#202b3d;
  --tx:#f2f4f7;
  --tx2:#c0c8d5;
  --mut:#8f9bad;
  --mut2:#657185;
  --pri:#7b8cff;
  --pri2:#6678f4;
  --pri-soft:#1b2446;
  --ring:rgba(123,140,255,.25);
  --ok:#4dd3a1;
  --okbg:#102b25;
  --warn:#efb35a;
  --warnbg:#292116;
  --warnbd:#57401e;
  --dng:#ff858c;
  --dngbg:#2a171b;
  --dngbd:#5a2b31;
  background:
    radial-gradient(circle at 18% 0,rgba(123,140,255,.08),transparent 28rem),
    linear-gradient(180deg,#0d1424 0,var(--bg) 24rem);
}
:root[data-theme="dark"] .lc-settings .lc-set-hero-ic{
  border-color:#35416c;
  background:linear-gradient(145deg,#1c2640,#18203a);
  box-shadow:0 8px 24px rgba(0,0,0,.22),inset 0 1px 0 rgba(255,255,255,.04);
}
:root[data-theme="dark"] .lc-settings .lc-set-hero-meta span{
  background:rgba(17,24,39,.7);
}
:root[data-theme="dark"] .lc-settings .lc-set-nav{
  background:rgba(17,24,39,.88);
  box-shadow:0 1px 2px rgba(0,0,0,.2),0 8px 24px rgba(0,0,0,.14);
}
:root[data-theme="dark"] .lc-settings .lc-set-navitem[aria-current="location"]{
  color:#f0f2ff;
  border-color:#7182e8;
  background-color:#27345f;
  box-shadow:inset 3px 0 0 #9aa8ff,0 1px 2px rgba(0,0,0,.3);
}
:root[data-theme="dark"] .lc-settings .lc-set-navitem[aria-current="location"] .lc-set-navico{
  color:#d8ddff;
  background:rgba(154,168,255,.16);
}
:root[data-theme="dark"] .lc-settings .lc-set-navitem[aria-current="location"]:focus-visible{
  box-shadow:inset 3px 0 0 #9aa8ff,0 0 0 4px var(--ring);
}
:root[data-theme="dark"] .lc-settings .lc-set-card{
  box-shadow:0 1px 2px rgba(0,0,0,.25),0 12px 34px rgba(0,0,0,.12);
}
:root[data-theme="dark"] .lc-settings .lc-set-cardhead{
  background:linear-gradient(180deg,#121a2a,#111827);
}
:root[data-theme="dark"] .lc-settings .lc-stat{
  background:linear-gradient(145deg,#151e2e,#121a29);
}
:root[data-theme="dark"] .lc-settings .lc-toggle-row{
  border-color:#333f69;
  background:linear-gradient(100deg,#1b2446,#141c30 70%);
}
:root[data-theme="dark"] .lc-settings .lc-set-inp,
:root[data-theme="dark"] .lc-settings .lc-h-times input{
  border-color:#334055;
  color:var(--tx);
  background:#0f1726;
}
:root[data-theme="dark"] .lc-settings .lc-set-inp:hover,
:root[data-theme="dark"] .lc-settings .lc-h-times input:hover{border-color:#536078}
:root[data-theme="dark"] .lc-settings .lc-set-inp:focus,
:root[data-theme="dark"] .lc-settings .lc-h-times input:focus{border-color:var(--pri)}
:root[data-theme="dark"] .lc-settings .lc-set-callout{
  border-color:#244c40;
  color:#9ee4c8;
  background:#10251f;
}
:root[data-theme="dark"] .lc-settings .lc-set-calloutico{background:#173a30}
:root[data-theme="dark"] .lc-settings .lc-hours-grid .lc-set-row{background:var(--card)}
:root[data-theme="dark"] .lc-settings .lc-hours-grid .lc-set-row:nth-child(even){background:#121b2a}
:root[data-theme="dark"] .lc-settings .lc-ret-caution{color:#f2c37e}
:root[data-theme="dark"] .lc-settings .lc-trig-form{
  border-color:#35416c;
  background:linear-gradient(145deg,#151d33,#121a2d);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.025);
}

@media (max-width:980px){
  .lc-settings .lc-set-inner{padding:24px 20px 50px}
  .lc-set-layout{grid-template-columns:190px minmax(0,1fr);gap:18px}
  .lc-settings .lc-set-subgrid,
  .lc-settings .lc-set-subpanel{display:contents}
  .lc-settings .lc-set-subpanel>.lc-set-sec{
    margin:21px 0 11px;
    padding:16px 0 0;
    border-top:1px solid var(--bd2);
  }
}
@media (max-width:820px){
  .lc-settings.lc-settings{scroll-padding-top:138px}
  .lc-settings .lc-set-inner{padding:20px 16px 44px}
  .lc-settings .lc-set-hero{margin-bottom:20px}
  .lc-set-layout{display:block}
  .lc-set-nav{
    position:sticky;
    top:80px;
    z-index:19;
    flex-direction:row;
    gap:5px;
    margin:0 -4px 16px;
    padding:7px;
    overflow-x:auto;
    border-radius:14px;
    scrollbar-width:none;
  }
  .lc-set-nav::-webkit-scrollbar{display:none}
  .lc-set-navlabel,.lc-set-navnote{display:none}
  .lc-set-navitem{
    width:auto;
    min-width:max-content;
    min-height:40px;
    flex:none;
  }
  .lc-set-navitem[aria-current="location"]{
    box-shadow:inset 0 -3px 0 #3f56f3,0 1px 2px rgba(48,71,232,.12);
  }
  .lc-settings .lc-set-navitem[aria-current="location"]:focus-visible{
    box-shadow:inset 0 -3px 0 #3f56f3,0 0 0 4px var(--ring);
  }
  :root[data-theme="dark"] .lc-settings .lc-set-navitem[aria-current="location"]{
    box-shadow:inset 0 -3px 0 #9aa8ff,0 1px 2px rgba(0,0,0,.3);
  }
  :root[data-theme="dark"] .lc-settings .lc-set-navitem[aria-current="location"]:focus-visible{
    box-shadow:inset 0 -3px 0 #9aa8ff,0 0 0 4px var(--ring);
  }
  .lc-settings .lc-set-card{scroll-margin-top:138px}
  .lc-settings .lc-stats{grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media (max-width:680px){
  .lc-settings .lc-hours-grid{grid-template-columns:minmax(0,1fr)}
  .lc-settings .lc-hours-grid .lc-set-row:last-child{grid-column:auto}
}
@media (max-width:560px){
  .lc-settings .lc-set-inner{padding:16px 10px 40px}
  .lc-settings .lc-set-hero{gap:13px;margin-bottom:16px;padding:2px}
  .lc-settings .lc-set-hero-ic{width:44px;height:44px;border-radius:13px}
  .lc-settings .lc-set-hero-ic svg{width:21px;height:21px}
  .lc-settings .lc-set-eyebrow{font-size:9.5px}
  .lc-settings .lc-set-h1{font-size:27px}
  .lc-settings .lc-set-p{font-size:12px;line-height:1.5}
  .lc-set-hero-meta{gap:6px;margin-top:10px}
  .lc-set-hero-meta span{min-height:24px;padding:3px 8px;font-size:9.5px}
  .lc-set-nav{margin:0 0 14px}
  .lc-set-navitem{min-height:42px;padding:8px 10px;font-size:11.5px}
  .lc-settings .lc-set-stack{gap:16px}
  .lc-settings .lc-set-card{border-radius:17px}
  .lc-settings .lc-set-cardhead{gap:11px;padding:16px 15px}
  .lc-settings .lc-set-ico{width:38px;height:38px;border-radius:11px}
  .lc-settings .lc-set-cardhd h2{font-size:14.5px}
  .lc-settings .lc-set-cardhd p{font-size:10.75px}
  .lc-settings .lc-set-body{padding:16px 15px 18px}
  .lc-settings .lc-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  .lc-settings .lc-stats .lc-stat:last-child:nth-child(odd){grid-column:1/-1}
  .lc-settings .lc-stat{min-height:64px;padding:11px 12px}
  .lc-settings .lc-stat-v{margin-top:5px;font-size:16px}
  .lc-settings .lc-toggle-row{min-height:64px;padding:12px}
  .lc-set-grid,.lc-settings .lc-tf-grid{grid-template-columns:1fr}
  .lc-set-wide,.lc-settings .lc-tf-wide{grid-column:auto}
  .lc-settings .lc-set-inp{min-height:44px;font-size:16px}
  .lc-settings .lc-set-inp.mono{font-size:14px}
  .lc-settings .lc-set-money{max-width:none}
  .lc-settings .lc-set-sec{margin-top:22px;padding-top:17px}
  .lc-settings .lc-hours-grid .lc-set-row{
    display:grid;
    grid-template-columns:minmax(0,1fr);
    gap:7px;
    min-height:78px;
    padding:10px 11px;
  }
  .lc-settings .lc-set-k{min-width:0;font-size:11px}
  .lc-settings .lc-h-times{
    display:grid;
    grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);
    width:100%;
    min-width:0;
    max-width:100%;
  }
  .lc-settings .lc-h-times input{
    width:auto;
    min-width:0;
    min-height:42px;
    flex:1;
    font-size:16px;
  }
  .lc-settings .lc-h-act{align-items:stretch}
  .lc-settings .lc-h-act>.lc-set-btn{min-height:44px;flex:1 1 auto}
  .lc-settings .lc-h-act>.lc-msg{width:100%}
  .lc-settings .lc-set-error{align-items:flex-start;flex-wrap:wrap}
  .lc-settings .lc-set-error .lc-set-btn{width:100%}
  .lc-settings .lc-trig-head{align-items:flex-start;flex-direction:column}
  .lc-settings .lc-trig-head>.lc-set-btn{width:100%;min-height:44px}
  .lc-settings .lc-trig-item{flex-direction:column;padding:13px}
  .lc-settings .lc-trig-meta{width:100%;align-items:flex-start}
  .lc-settings .lc-trig-btns{width:100%;justify-content:flex-start}
  .lc-settings .lc-trig-btns .lc-set-btn{min-height:40px;flex:1}
  .lc-settings .lc-trig-form{padding:14px 12px}
}
@media (max-width:360px){
  .lc-settings .lc-stats{grid-template-columns:1fr}
  .lc-settings .lc-stats .lc-stat:last-child:nth-child(odd){grid-column:auto}
}
@media (prefers-reduced-motion:reduce){
  .lc-settings.lc-settings{scroll-behavior:auto}
  .lc-settings *{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}
}
@media (forced-colors:active){
  .lc-set-navitem[aria-current="location"]{
    color:HighlightText;
    border-color:Highlight;
    background:Highlight;
    box-shadow:none;
  }
  .lc-settings-tab[aria-selected="true"]{
    color:HighlightText;
    border-color:Highlight;
    background:Highlight;
    box-shadow:none;
  }
}

/* ── IT4Y_LC_CHATBOT_SETTINGS_2026_07_24 ────────────────────────────────
   Dedicated multilingual flow editor. It shares Settings tokens but owns a
   separate responsive information architecture and preview surface. */
.lc-settings-tabs{
  position:sticky;
  top:0;
  z-index:20;
  width:100%;
  max-width:none;
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:8px;
  margin:0 0 24px;
  padding:6px;
  border:1px solid var(--bd);
  border-radius:16px;
  background:rgba(255,255,255,.76);
  box-shadow:0 1px 2px rgba(16,24,40,.03),0 12px 32px rgba(16,24,40,.035);
}
.lc-settings-tab{
  position:relative;
  min-width:0;
  min-height:62px;
  display:flex;
  align-items:center;
  gap:12px;
  overflow:hidden;
  padding:10px 14px;
  border:1px solid transparent;
  border-radius:11px;
  color:var(--mut);
  background:transparent;
  text-align:left;
  cursor:pointer;
  transition:color .14s ease,background-color .14s ease,border-color .14s ease,box-shadow .14s ease;
}
.lc-settings-tab>span:first-child{
  width:32px;
  height:32px;
  display:grid;
  place-items:center;
  flex:none;
  border-radius:9px;
  color:var(--mut);
  background:var(--surface);
  transition:color .14s ease,background-color .14s ease;
}
.lc-settings-tab>span:last-child{min-width:0}
.lc-settings-tab svg{
  width:18px;
  height:18px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.8;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.lc-settings-tab b,.lc-settings-tab small{display:block}
.lc-settings-tab b{color:inherit;font-size:13px;line-height:1.2}
.lc-settings-tab small{margin-top:3px;color:var(--mut);font-size:10.5px;line-height:1.3}
.lc-settings-tab:hover{color:var(--tx);background:var(--surface)}
.lc-settings-tab.active{
  color:var(--pri2);
  border-color:#cfd5ff;
  background:var(--pri-soft);
  box-shadow:0 1px 2px rgba(48,71,232,.1),inset 0 0 0 1px rgba(70,95,255,.04);
}
.lc-settings-tab.active>span:first-child{color:var(--pri);background:#fff}
.lc-settings-tab.active small{color:#5966a6}
.lc-settings-tab::after{
  position:absolute;
  right:14px;
  bottom:3px;
  left:14px;
  height:2px;
  border-radius:999px;
  background:var(--pri);
  opacity:0;
  transform:scaleX(.35);
  transition:opacity .14s ease,transform .14s ease;
  content:"";
}
.lc-settings-tab.active::after{opacity:1;transform:scaleX(1)}
.lc-settings-tab:focus-visible{
  outline:2px solid var(--pri);
  outline-offset:2px;
  box-shadow:0 0 0 4px var(--ring);
}
.lc-cb-page-loading,.lc-cb-load-error{
  max-width:760px;
  margin-top:8px;
  border:1px solid var(--bd);
  border-radius:var(--rad);
  background:var(--card);
}
.lc-cb-page-loading{min-height:180px;display:grid;place-items:center}
.lc-cb-load-error{padding:18px}
.lc-cb-command{
  min-height:64px;
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:12px 18px;
  margin-bottom:14px;
  padding:11px 13px;
  border:1px solid var(--bd);
  border-radius:var(--rad2);
  background:var(--card);
  box-shadow:0 1px 3px rgba(16,24,40,.04);
}
.lc-cb-command-copy{
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:6px 12px;
  min-width:0;
}
.lc-cb-command-copy b{color:var(--tx);font-size:13px}
.lc-cb-command-copy>span{
  display:inline-flex;
  align-items:center;
  min-height:24px;
  padding:3px 8px;
  border:1px solid var(--bd2);
  border-radius:999px;
  color:var(--mut);
  background:var(--surface);
  font-size:10.5px;
  font-weight:650;
}
.lc-cb-command-copy>span.dirty{color:var(--warn);border-color:var(--warnbd);background:var(--warnbg)}
.lc-cb-command-copy>span.saved{color:var(--ok);background:var(--okbg)}
.lc-cb-command-actions{display:flex;flex-wrap:wrap;gap:7px;margin-left:auto}
.lc-cb-command .lc-msg{width:100%;min-height:0}
.lc-cb-valid{
  display:flex;
  align-items:flex-start;
  gap:10px;
  margin-bottom:14px;
  padding:11px 13px;
  border:1px solid;
  border-radius:var(--rad2);
}
.lc-cb-valid>span{
  width:23px;height:23px;display:grid;place-items:center;flex:none;
  border-radius:50%;color:#fff;font-size:12px;font-weight:800;
}
.lc-cb-valid b{display:block;font-size:11.5px}
.lc-cb-valid p{margin:2px 0 0;font-size:10.5px;line-height:1.4}
.lc-cb-valid.ok{color:#126047;border-color:#cceadd;background:#f3fbf7}
.lc-cb-valid.ok>span{background:var(--ok)}
.lc-cb-valid.bad{color:#8b2730;border-color:var(--dngbd);background:var(--dngbg)}
.lc-cb-valid.bad>span{background:var(--dng)}
.lc-cb-valid ul{margin:7px 0 0;padding-left:18px;font-size:10.5px;line-height:1.55}
.lc-cb-valid code{font-size:9.5px;background:rgba(255,255,255,.55)}
.lc-cb-layout{
  display:grid;
  grid-template-columns:226px minmax(480px,1fr) 330px;
  align-items:start;
  gap:14px;
}
.lc-cb-rail-card,.lc-cb-editor-card,.lc-cb-preview,.lc-cb-empty-panel{
  min-width:0;
  border:1px solid var(--bd);
  border-radius:var(--rad);
  background:var(--card);
  box-shadow:0 1px 2px rgba(16,24,40,.035),0 10px 28px rgba(16,24,40,.035);
}
.lc-cb-rail-card,.lc-cb-preview{
  position:sticky;
  top:16px;
  padding:13px;
}
.lc-cb-section-head{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:9px;
  margin-bottom:11px;
}
.lc-cb-section-head h2{margin:0;color:var(--tx);font-size:14px;line-height:1.25}
.lc-cb-section-head .lc-set-btn{min-height:34px;padding:7px 9px;font-size:10.5px}
.lc-cb-language-list{display:flex;flex-direction:column;gap:6px}
.lc-cb-language{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  align-items:center;
  gap:5px;
  padding:5px;
  border:1px solid var(--bd2);
  border-radius:12px;
  background:var(--surface);
}
.lc-cb-language:hover{border-color:#c2cad7}
.lc-cb-language.active{border-color:#aeb9ff;background:var(--pri-soft);box-shadow:inset 3px 0 0 var(--pri)}
.lc-cb-language.off{border-style:dashed;background:var(--surface)}
.lc-cb-language.off .lc-cb-language-main small::after{content:" · Disabled";color:var(--tx2);font-weight:700}
.lc-cb-language-main{
  min-width:0;
  min-height:42px;
  display:flex;
  align-items:center;
  gap:8px;
  padding:5px;
  border:0;
  color:var(--tx2);
  background:transparent;
  text-align:left;
  cursor:pointer;
}
.lc-cb-language-main>span:last-child{min-width:0}
.lc-cb-language-main b,.lc-cb-language-main small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.lc-cb-language-main b{color:var(--tx);font-size:11.5px}
.lc-cb-language-main small{margin-top:2px;color:var(--mut);font-size:9.5px}
.lc-cb-lang-code{
  width:31px;height:31px;display:grid;place-items:center;flex:none;
  border:1px solid var(--bd);border-radius:8px;color:var(--pri);
  background:var(--card);font:750 9px/1 var(--mono);letter-spacing:.04em;
}
.lc-cb-mini-actions{display:flex;align-items:center;gap:2px}
.lc-cb-mini-actions>button,.lc-cb-item-actions>button{
  min-width:30px;min-height:30px;display:grid;place-items:center;padding:4px;
  border:1px solid transparent;border-radius:7px;color:var(--mut);
  background:transparent;font:650 10px/1 inherit;cursor:pointer;
}
.lc-cb-mini-actions>button:hover,.lc-cb-item-actions>button:hover{color:var(--tx);border-color:var(--bd);background:var(--card)}
.lc-cb-mini-actions>button:disabled,.lc-cb-item-actions>button:disabled{opacity:.55;color:var(--tx2);cursor:not-allowed}
.lc-chatbot-settings .lc-set-inp:disabled{opacity:1;color:var(--tx2);border-color:var(--bd);background:var(--surface);cursor:not-allowed}
.lc-cb-toggle-mini{position:relative!important;width:33px!important;border-radius:999px!important;background:#d5dbe5!important}
.lc-cb-toggle-mini span{
  position:absolute;left:3px;top:50%;width:12px;height:12px;border-radius:50%;
  background:#fff;box-shadow:0 1px 2px rgba(15,23,42,.25);transform:translateY(-50%);
}
.lc-cb-toggle-mini.on{background:var(--pri)!important}
.lc-cb-toggle-mini.on span{left:16px}
.lc-cb-help{margin:10px 2px 0;color:var(--mut);font-size:9.75px;line-height:1.5}
.lc-cb-editor-card{overflow:hidden}
.lc-cb-editor-head{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:18px;
  padding:18px 19px 16px;
  border-bottom:1px solid var(--bd2);
  background:linear-gradient(180deg,var(--card),var(--surface));
}
.lc-cb-editor-head h2{margin:0;color:var(--tx);font-size:19px;letter-spacing:-.02em}
.lc-cb-editor-head p{max-width:570px;margin:4px 0 0;color:var(--mut);font-size:11px;line-height:1.45}
.lc-cb-editor-head-actions{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:7px;flex:none}
.lc-cb-editor-head-actions .lc-set-btn{min-height:36px;padding:8px 10px;font-size:10.5px}
.lc-cb-language-meta{padding:4px 19px 18px}
.lc-cb-collection-head{
  display:flex;align-items:flex-end;justify-content:space-between;gap:14px;
  padding:17px 19px 12px;border-top:1px solid var(--bd2);background:var(--surface);
}
.lc-cb-collection-head h3{margin:1px 0 0;color:var(--tx);font-size:14px}
.lc-cb-collection-head p{max-width:560px;margin:3px 0 0;color:var(--mut);font-size:10.5px;line-height:1.4}
.lc-cb-collection-head .lc-set-btn{min-height:36px;padding:8px 10px;font-size:10.5px}
.lc-cb-items{display:flex;flex-direction:column;gap:9px;padding:12px 19px 18px}
.lc-cb-item{
  overflow:hidden;
  border:1px solid var(--bd);
  border-radius:var(--rad2);
  background:var(--card);
}
.lc-cb-item.off{border-style:dashed;background:var(--surface)}
.lc-cb-item.off .lc-cb-item-bar b::after{content:" · Disabled";color:var(--tx2);font-size:10px;font-weight:700}
.lc-cb-item-bar{
  min-height:45px;display:flex;align-items:center;justify-content:space-between;gap:12px;
  padding:6px 8px 6px 12px;border-bottom:1px solid var(--bd2);background:var(--surface);
}
.lc-cb-item-bar>div:first-child{min-width:0;display:flex;align-items:center;gap:8px}
.lc-cb-item-bar b{overflow:hidden;color:var(--tx);font-size:11.5px;text-overflow:ellipsis;white-space:nowrap}
.lc-cb-order{color:var(--mut2);font:750 9px/1 var(--mono)}
.lc-cb-item-actions{display:flex;align-items:center;justify-content:flex-end;gap:2px;flex:none}
.lc-cb-item-actions>button.danger{width:auto;padding-inline:7px;color:var(--dng)}
.lc-cb-item .lc-set-grid{padding:2px 12px 14px}
.lc-cb-item .lc-h-fld label{font-size:10.5px}
.lc-cb-item .lc-set-inp{min-height:38px;padding:8px 10px;font-size:11.5px}
.lc-cb-item textarea.lc-set-inp{min-height:66px}
.lc-cb-empty-panel{padding:40px;text-align:center}
.lc-cb-empty-panel h2{margin:0;color:var(--tx);font-size:18px}
.lc-cb-empty-panel p{margin:7px 0 16px;color:var(--mut);font-size:12px}
/* IT4Y_LC_PREVIEW_MODES_2026_07_24
   Six unchanged preview states, reorganized as a readable two-column control
   palette. Row spacing preserves the natural Journey/Picker,
   Transcript/End chat, and Feedback/Offline pairs at every breakpoint. */
.lc-cb-preview-modes{
  width:100%;max-width:420px;display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));column-gap:7px;row-gap:11px;
  margin-bottom:14px;padding:10px;
  border:1px solid var(--bd2);border-radius:14px;background:var(--surface);
}
.lc-cb-preview-modes button{
  min-width:0;min-height:44px;display:flex;align-items:center;justify-content:flex-start;gap:9px;
  padding:10px 12px;border:1px solid transparent;border-radius:10px;color:var(--mut);
  background:transparent;font-family:inherit;font-size:12px;font-weight:700;line-height:1.25;text-align:left;white-space:nowrap;cursor:pointer;
  transition:color .15s ease,border-color .15s ease,background-color .15s ease,box-shadow .15s ease;
}
.lc-cb-preview-modes button::before{
  content:"";width:7px;height:7px;flex:0 0 7px;border-radius:999px;
  background:var(--bd);box-shadow:0 0 0 3px var(--card);
}
.lc-cb-preview-modes button:hover{color:var(--tx);border-color:var(--bd);background:var(--card)}
.lc-cb-preview-modes button[aria-pressed="true"]{
  color:var(--pri2);border-color:var(--pri);background:var(--card);
  box-shadow:0 1px 3px rgba(16,24,40,.08),0 0 0 1px var(--ring);
}
.lc-cb-preview-modes button[aria-pressed="true"]::before{
  background:var(--pri);box-shadow:0 0 0 3px var(--ring);
}
.lc-cb-preview-window{
  height:436px;display:grid;grid-template-rows:auto minmax(0,1fr);
  overflow:hidden;border:1px solid #d7ddea;border-radius:16px;
  background:#f4f7fb;box-shadow:0 8px 24px rgba(16,24,40,.08);
}
.lc-cb-preview-window>*{min-width:0;width:100%;max-width:100%}
#lc-cb-preview-body{
  min-height:0;overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;
}
.lc-cb-preview-top{
  min-height:47px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:7px;
  padding:8px 10px;color:#fff;background:linear-gradient(135deg,#465fff,#3348d8);
}
.lc-cb-preview-top>span{color:#7ef2c5;font-size:9px}
.lc-cb-preview-top b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}
.lc-cb-preview-top small{font-size:9px;opacity:.82}
.lc-cb-demo-chat{min-height:330px;padding:12px;font-size:10.5px}
.lc-cb-demo-bot,.lc-cb-demo-customer{
  width:max-content;max-width:86%;margin:0 0 8px;padding:8px 10px;
  border-radius:4px 12px 12px 12px;line-height:1.4;
}
.lc-cb-demo-bot{color:#283551;background:#fff;box-shadow:0 1px 2px rgba(16,24,40,.07)}
.lc-cb-demo-bot.success{color:#175c47;background:#ecfdf3}
.lc-cb-demo-bot small{display:block;margin-top:5px;color:#607087}
.lc-cb-demo-customer{margin-left:auto;color:#fff;background:#465fff;border-radius:12px 4px 12px 12px}
.lc-cb-demo-options{display:flex;flex-wrap:wrap;gap:5px;margin:0 0 10px 4px}
.lc-cb-demo-options span{max-width:100%;overflow-wrap:anywhere;padding:5px 7px;border:1px solid #cdd5ff;border-radius:999px;color:#3348d8;background:#fff;font-size:9.5px}
.lc-cb-demo-options span.selected{color:#fff;border-color:#465fff;background:#465fff}
[dir="rtl"].lc-cb-demo-chat .lc-cb-demo-customer{margin-right:auto;margin-left:0}
.lc-cb-offline-demo{min-height:330px;padding:19px 15px;color:#283551;background:#fff}
.lc-cb-demo-icon{width:36px;height:36px;display:grid;place-items:center;border-radius:11px;color:#465fff;background:#eef1ff}
.lc-cb-offline-demo h3{margin:12px 0 4px;font-size:15px}
.lc-cb-offline-demo p{margin:0 0 14px;color:#667085;font-size:10.5px;line-height:1.45}
.lc-cb-offline-demo label{display:block;margin-top:9px;color:#475467;font-size:9.5px;font-weight:650}
.lc-cb-demo-input{height:30px;display:block;margin-top:4px;border:1px solid #d0d5dd;border-radius:7px;background:#f9fafb}
.lc-cb-demo-input.tall{height:52px}
.lc-cb-demo-submit{min-height:34px;display:flex;align-items:center;justify-content:center;margin-top:12px;border-radius:8px;color:#fff;background:#465fff;font-size:10.5px;font-weight:700}
.lc-cb-modal-demo{
  min-height:330px;display:grid;align-items:end;padding:12px;
  color:#283551;background:rgba(20,30,50,.36);
}
.lc-cb-modal-demo-card{
  padding:16px;border:1px solid #d7ddea;border-radius:15px;background:#fff;
  box-shadow:0 14px 34px rgba(16,24,40,.18);
}
.lc-cb-modal-demo-card hr{margin:14px 0;border:0;border-top:1px solid #e2e8f0}
.lc-cb-demo-stars{margin:7px 0 12px;color:#f59e0b;font-size:21px;letter-spacing:3px}
.lc-cb-modal-demo-card h3{margin:11px 0 4px;font-size:15px;line-height:1.3}
.lc-cb-modal-demo-card p{margin:0 0 13px;color:#667085;font-size:10.5px;line-height:1.45}
.lc-cb-modal-demo-card label{display:block;color:#475467;font-size:9.5px;font-weight:650}
.lc-cb-modal-demo-card .lc-cb-demo-input{
  height:auto;min-height:30px;padding:7px 9px;color:#98a2b3;font-weight:500;
}
.lc-cb-demo-consent{display:block;margin:10px 0;color:#475467;font-size:9px;line-height:1.4}
.lc-cb-demo-actions{display:flex;gap:6px;justify-content:flex-end}
.lc-cb-demo-actions span,.lc-cb-demo-actions strong{
  min-height:32px;display:inline-flex;align-items:center;justify-content:center;
  border:1px solid #d0d5dd;border-radius:8px;padding:6px 10px;font-size:9.5px;
}
.lc-cb-demo-actions strong{border-color:#465fff;color:#fff;background:#465fff}
.lc-cb-demo-icon.danger{color:#b42318;background:#fef3f2}
.lc-cb-demo-actions strong.danger{border-color:#d92d20;background:#d92d20}
.lc-cb-preview-empty{min-height:260px;display:grid;place-items:center;padding:24px;color:var(--mut);text-align:center}
.lc-cb-permission{
  display:flex;align-items:center;gap:9px;margin-top:14px;padding:11px 13px;
  border:1px solid var(--warnbd);border-radius:var(--rad2);color:#79500f;background:var(--warnbg);
  font-size:11px;
}
.lc-cb-permission b{flex:none}.lc-cb-permission span{color:inherit}
.lc-chatbot-settings :is(.lc-cb-language-main,.lc-cb-mini-actions button,.lc-cb-item-actions button,.lc-cb-preview-modes button):focus-visible{
  outline:2px solid var(--pri);outline-offset:2px;box-shadow:0 0 0 4px var(--ring);
}

:root[data-theme="dark"] .lc-settings-tabs{background:rgba(17,24,39,.78)}
:root[data-theme="dark"] .lc-settings-tab.active{color:#e6e9ff;border-color:#435188;background:#27345f}
:root[data-theme="dark"] .lc-settings-tab.active>span:first-child{color:#cbd2ff;background:#1a2540}
:root[data-theme="dark"] .lc-settings-tab.active small{color:#bac3ff}
:root[data-theme="dark"] .lc-cb-valid.ok{color:#9ee4c8;border-color:#244c40;background:#10251f}
:root[data-theme="dark"] .lc-cb-valid.bad{color:#ffb6bb}
:root[data-theme="dark"] .lc-cb-valid code{background:rgba(0,0,0,.18)}
:root[data-theme="dark"] .lc-cb-language:hover{border-color:#46546a}
:root[data-theme="dark"] .lc-cb-language.active{border-color:#5969b5}
:root[data-theme="dark"] .lc-cb-toggle-mini{background:#3a4659!important}
:root[data-theme="dark"] .lc-cb-editor-head{background:linear-gradient(180deg,var(--card),#121b2a)}
:root[data-theme="dark"] .lc-cb-preview-window{border-color:#334055;background:#0f1726}
:root[data-theme="dark"] .lc-cb-preview-modes button[aria-pressed="true"]{color:#d8ddff}

@media (max-width:1320px){
  .lc-cb-layout{grid-template-columns:220px minmax(0,1fr)}
  .lc-cb-preview{position:static;grid-column:1/-1}
  .lc-cb-preview-window{max-width:420px}
}
@media (max-width:900px){
  .lc-settings-tabs{grid-template-columns:repeat(3,minmax(0,1fr));gap:5px}
  .lc-cb-layout{grid-template-columns:1fr}
  .lc-cb-rail-card,.lc-cb-preview{position:static}
  .lc-cb-preview{grid-column:auto}
  .lc-cb-language-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}
  .lc-cb-preview-window{max-width:420px}
}
@media (max-width:620px){
  .lc-settings-tabs{grid-template-columns:repeat(3,minmax(0,1fr));gap:3px;margin-bottom:18px;padding:4px;border-radius:14px}
  .lc-settings-tab{min-height:68px;flex-direction:column;justify-content:center;gap:5px;padding:7px 4px;text-align:center}
  .lc-settings-tab>span:first-child{width:27px;height:27px;border-radius:8px}
  .lc-settings-tab svg{width:15px;height:15px}
  .lc-settings-tab b{font-size:10.5px;line-height:1.15}
  .lc-settings-tab small{display:none}
  .lc-settings-tab::after{right:8px;left:8px}
  .lc-cb-preview-modes{grid-template-columns:repeat(2,minmax(0,1fr))}
  .lc-cb-command{align-items:stretch}
  .lc-cb-command-actions{width:100%;margin-left:0}
  .lc-cb-command-actions .lc-set-btn{min-height:44px;flex:1 1 130px}
  .lc-cb-language-list{grid-template-columns:1fr}
  .lc-cb-editor-head{flex-direction:column;padding:15px}
  .lc-cb-editor-head-actions{width:100%;justify-content:flex-start}
  .lc-cb-editor-head-actions .lc-set-btn{min-height:42px;flex:1}
  .lc-cb-language-meta{padding:4px 14px 15px}
  .lc-cb-collection-head{align-items:flex-start;flex-direction:column;padding:15px 14px 11px}
  .lc-cb-collection-head .lc-set-btn{width:100%;min-height:44px}
  .lc-cb-items{padding:10px 10px 15px}
  .lc-cb-item-bar{align-items:flex-start;flex-direction:column;padding:8px 9px}
  .lc-cb-item-actions{width:100%;justify-content:flex-start}
  .lc-cb-item-actions>button{min-width:40px;min-height:40px}
  .lc-cb-item-actions>button.danger{margin-left:auto}
  .lc-cb-item .lc-set-grid{grid-template-columns:1fr;padding:2px 10px 12px}
  .lc-cb-preview{padding:11px}
  .lc-cb-preview-window{max-width:none}
  .lc-cb-permission{align-items:flex-start;flex-direction:column}
}
@media (forced-colors:active){
  .lc-settings-tab.active,.lc-cb-language.active,.lc-cb-preview-modes button[aria-pressed="true"]{
    color:HighlightText;border-color:Highlight;background:Highlight;box-shadow:none;
  }
}

/* ── IT4Y_LC_OPERATOR_COMFORT_2026_07_24 ────────────────────────────────
   Phone ergonomics pass: restores readable conversation density after the
   legacy compact layer, keeps every primary control at a reliable touch size,
   and turns chat actions into one stable horizontally scrollable command row. */
@media (max-width:760px){
  .p360-hamburger,
  .lc-hdr-kebab,
  .mobile-back,
  .mobile-aside-toggle{
    min-width:44px;
    min-height:44px;
  }
  .app-header{padding:6px 8px}
  .presence-bar{min-height:30px;padding:3px 8px}
  .inbox-toolbar{padding:8px 12px}
  .inbox-toolbar .btn{min-height:40px;padding:7px 11px}
  .inbox-search{padding:8px 12px}
  .ov-viewall{
    min-height:44px;
    display:inline-flex;
    align-items:center;
    padding:8px 10px;
  }
  .home-recent-row{min-height:44px}
  .inbox-item{padding:11px 13px}
  .inbox-item .who{font-size:14px}
  .inbox-item .inbox-preview{font-size:12.5px;line-height:1.45}
  .inbox-item .inbox-row3{margin-top:3px}
  .chat-header{padding:8px 10px;gap:7px}
  .chat-title{font-size:15px}
  .chat-actions{
    width:100%;
    flex-wrap:nowrap;
    overflow-x:auto;
    padding:1px 0 3px;
    scrollbar-width:none;
    -webkit-overflow-scrolling:touch;
  }
  .chat-actions::-webkit-scrollbar{display:none}
  .chat-actions .btn,
  .chat-actions .btn.ok,
  .chat-actions .btn.primary,
  .chat-actions .btn.danger,
  .chat-actions .btn.btn-ico{
    min-height:44px;
    padding:8px 12px;
    font-size:12.5px;
  }
  .msg-scroll{padding:13px 12px}
  .msg-row{margin-bottom:11px}
  .msg-bubble{padding:10px 13px;font-size:14px;line-height:1.5}
  .reply-pane{padding:9px 9px max(9px,env(safe-area-inset-bottom));gap:7px}
  #reply-text,#note-text{min-height:64px}
  .reply-tool-btn{width:44px;height:44px}
  .reply-send{width:46px;height:46px}
}

/* ── Unified LiveChat email channel ───────────────────────────────────
   Email requests remain ordinary LiveChat conversations; these styles add
   channel identity, delivery truth, attachment controls, and template
   administration without creating a competing inbox. */
.lc-visually-hidden{
  position:absolute!important;width:1px!important;height:1px!important;
  padding:0!important;margin:-1px!important;overflow:hidden!important;
  clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important;
}
.email-channel-badge{
  display:inline-flex;align-items:center;margin-left:7px;padding:2px 6px;
  border:1px solid #b9c5ff;border-radius:999px;color:#3346b5;background:#eef1ff;
  font-size:9px;font-weight:800;line-height:1.2;letter-spacing:.03em;text-transform:uppercase;
}
.pres-tag.email-channel{
  color:#3346b5;border-color:#b9c5ff;background:#eef1ff;
}
.email-dot{font-size:11px;line-height:1}
.email-thread-banner,.email-thread-alert{
  flex:none;display:flex;align-items:center;gap:12px;margin:10px 14px 0;padding:11px 13px;
  border:1px solid #cbd4ff;border-radius:12px;background:#f4f6ff;color:#18224c;
}
.email-thread-icon{
  width:36px;height:36px;display:grid;place-items:center;flex:none;
  border-radius:10px;color:#465fff;background:#e3e8ff;
}
.email-thread-icon svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.8}
.email-thread-copy{min-width:0;flex:1}
.email-thread-heading{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.email-thread-copy p{margin:3px 0 0;color:#475467;font-size:11px;line-height:1.45}
.email-thread-facts{display:flex;gap:6px 14px;flex-wrap:wrap;margin-top:5px;color:#667085;font-size:10px}
.email-thread-alert.error{border-color:#f3b7bb;background:#fff2f3;color:#8c1822}
.email-thread-alert>span{
  width:28px;height:28px;display:grid;place-items:center;flex:none;border-radius:50%;
  color:#fff;background:#c52936;font-weight:900;
}
.email-thread-alert p{margin:2px 0 0;color:#8c3540;font-size:11px;line-height:1.45}
.email-delivery-status{
  display:inline-flex;align-items:center;gap:5px;padding:2px 7px;border:1px solid #cbd5e1;
  border-radius:999px;color:#475467;background:#f8fafc;font-size:9.5px;font-weight:800;
  line-height:1.4;white-space:nowrap;text-transform:uppercase;letter-spacing:.025em;
}
.email-delivery-status>span{width:6px;height:6px;border-radius:50%;background:currentColor}
.email-delivery-status.status-delivered{color:#067647;border-color:#abefc6;background:#ecfdf3}
.email-delivery-status.status-accepted{color:#175cd3;border-color:#b2ccff;background:#eff4ff}
.email-delivery-status.status-processing,.email-delivery-status.status-queued{color:#6941c6;border-color:#d9d6fe;background:#f4f3ff}
.email-delivery-status.status-retry_scheduled{color:#b54708;border-color:#fedf89;background:#fffaeb}
.email-delivery-status.status-failed,.email-delivery-status.status-cancelled{color:#b42318;border-color:#fecdca;background:#fef3f2}
.email-delivery-meta{
  display:flex;align-items:center;justify-content:flex-end;gap:5px 9px;flex-wrap:wrap;
  margin:4px 1px 0;color:var(--text-2);font-size:10px;
}
.msg-row.visitor .email-delivery-meta{justify-content:flex-start}
.email-retry{
  min-height:28px;padding:4px 8px;border:1px solid #d0d5dd;border-radius:7px;
  color:#344054;background:var(--panel);font:inherit;font-weight:700;cursor:pointer;
}
.email-retry:hover{border-color:var(--accent);color:var(--accent-text);background:var(--accent-soft)}
.email-delivery-error{
  max-width:520px;margin:4px 0 0 auto;padding:6px 8px;border-radius:8px;
  color:#b42318;background:#fef3f2;font-size:10px;line-height:1.4;
}
.email-message-files{display:flex;justify-content:flex-end;gap:5px;flex-wrap:wrap;margin-top:5px}
.email-file-link{
  display:inline-flex;align-items:center;gap:5px;max-width:290px;padding:5px 8px;
  border:1px solid var(--border);border-radius:8px;color:var(--text);background:var(--panel);
  font-size:10px;text-decoration:none;
}
.email-file-link:hover{border-color:var(--accent);background:var(--accent-soft)}
.email-file-link svg{width:13px;height:13px;flex:none;fill:none;stroke:currentColor;stroke-width:1.8}
.email-file-link span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.email-file-link small{color:var(--text-2);white-space:nowrap}
.email-reply-pane{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:end}
.email-address-grid{grid-column:1/-1;display:grid;grid-template-columns:minmax(190px,.7fr) minmax(240px,1.3fr);gap:8px}
.email-address-grid label{display:grid;grid-template-columns:56px minmax(0,1fr);align-items:center;gap:7px;color:var(--text-2);font-size:11px;font-weight:700}
.email-address-grid input{
  width:100%;min-width:0;height:36px;padding:7px 10px;border:1px solid var(--border);
  border-radius:9px;color:var(--text);background:var(--panel);font:inherit;font-size:12px;
}
.email-address-grid input:focus{outline:2px solid var(--accent);outline-offset:1px;border-color:var(--accent)}
.email-draft-files{grid-column:1/-1;display:flex;gap:6px;flex-wrap:wrap}
.email-draft-file{
  display:inline-flex;align-items:center;gap:6px;max-width:320px;padding:5px 7px 5px 9px;
  border:1px solid var(--border);border-radius:8px;color:var(--text);background:var(--panel);
  font-size:10px;
}
.email-draft-file>svg{width:13px;height:13px;flex:none;fill:none;stroke:currentColor;stroke-width:1.8}
.email-draft-file>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.email-draft-file small{color:var(--text-2)}
.email-draft-file button{
  width:25px;height:25px;display:grid;place-items:center;flex:none;border:0;border-radius:6px;
  color:#b42318;background:transparent;font-size:16px;cursor:pointer;
}
.email-draft-file button:hover{background:#fef3f2}
.reply-send.email-send{
  width:auto;min-width:104px;height:44px;padding:0 14px;border-radius:10px;gap:7px;
  font-size:12px;font-weight:800;white-space:nowrap;
}

.lc-email-settings .lc-set-inner{max-width:1540px}
.lc-email-ops{
  margin-bottom:14px;padding:16px;border:1px solid var(--bd);border-radius:var(--rad);
  background:var(--card);box-shadow:var(--shadow);
}
.lc-email-health-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.lc-email-health{
  display:flex;align-items:center;gap:9px;min-width:0;padding:10px;border:1px solid var(--bd);
  border-radius:10px;background:var(--surface);
}
.lc-email-health>span{width:26px;height:26px;display:grid;place-items:center;flex:none;border-radius:50%;font-weight:900}
.lc-email-health.ok>span{color:#067647;background:#dcfae6}
.lc-email-health.bad>span{color:#b42318;background:#fee4e2}
.lc-email-health b,.lc-email-health small{display:block}
.lc-email-health b{color:var(--tx);font-size:11px}
.lc-email-health small{margin-top:2px;color:var(--mut);font-size:9.5px}
.lc-email-counts{display:flex;gap:7px;flex-wrap:wrap;margin-top:11px}
.lc-email-counts span{display:inline-flex;align-items:baseline;gap:5px;padding:5px 8px;border:1px solid var(--bd);border-radius:8px;color:var(--mut);background:var(--surface);font-size:9.5px}
.lc-email-counts b{color:var(--tx);font-size:12px}
.lc-email-settings-layout{display:grid;grid-template-columns:210px minmax(420px,1fr) 330px;gap:14px;align-items:start}
.lc-email-locale-rail,.lc-email-editor,.lc-email-preview{
  border:1px solid var(--bd);border-radius:var(--rad);background:var(--card);box-shadow:var(--shadow);
}
.lc-email-locale-rail,.lc-email-preview{position:sticky;top:16px;padding:14px}
.lc-email-locale-list{display:flex;flex-direction:column;gap:5px;margin-top:10px}
.lc-email-locale-list button{
  min-height:46px;display:grid;grid-template-columns:38px 1fr;align-items:center;gap:8px;
  width:100%;padding:7px 9px;border:1px solid transparent;border-radius:9px;color:var(--mut);
  background:transparent;text-align:left;cursor:pointer;
}
.lc-email-locale-list button b{
  display:grid;place-items:center;min-height:30px;border-radius:7px;color:#465fff;background:#eef1ff;font-size:10px;
}
.lc-email-locale-list button span{font-size:11px}
.lc-email-locale-list button:hover{border-color:var(--bd);color:var(--tx);background:var(--surface)}
.lc-email-locale-list button[aria-selected="true"]{border-color:#b9c5ff;color:#25339a;background:#eef1ff}
.lc-email-locale-add{margin-top:13px;padding-top:12px;border-top:1px solid var(--bd)}
.lc-email-locale-add>label{display:block;margin-bottom:5px;color:var(--mut);font-size:9.5px;font-weight:800;text-transform:uppercase}
.lc-email-locale-add>div{display:flex;gap:5px}
.lc-email-locale-add input{min-width:0;width:100%;height:36px;padding:7px 8px;border:1px solid var(--bd);border-radius:8px;color:var(--tx);background:var(--surface);font:inherit;font-size:11px}
.lc-email-locale-add button{min-width:44px;border:0;border-radius:8px;color:#fff;background:var(--pri);font:inherit;font-size:11px;font-weight:800;cursor:pointer}
.lc-email-editor{overflow:hidden}
.lc-email-editor-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding:17px;border-bottom:1px solid var(--bd)}
.lc-email-editor-head h2{margin:3px 0;color:var(--tx);font-size:17px}
.lc-email-editor-head p{margin:0;color:var(--mut);font-size:10px}
.lc-email-kind-tabs{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;padding:6px;border-bottom:1px solid var(--bd);background:var(--surface)}
.lc-email-kind-tabs button{min-height:38px;border:1px solid transparent;border-radius:8px;color:var(--mut);background:transparent;font:inherit;font-size:11px;font-weight:800;cursor:pointer}
.lc-email-kind-tabs button[aria-selected="true"]{border-color:#b9c5ff;color:#25339a;background:#eef1ff}
.lc-email-template-form{display:flex;flex-direction:column;gap:7px;padding:17px}
.lc-email-template-form>label{color:var(--tx);font-size:10.5px;font-weight:800}
.lc-email-template-form textarea{min-height:250px;resize:vertical;line-height:1.55}
.lc-email-placeholders{display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-top:3px}
.lc-email-placeholders>span{color:var(--mut);font-size:9.5px}
.lc-email-placeholders button{padding:4px 6px;border:1px solid var(--bd);border-radius:6px;color:#465fff;background:var(--surface);font:500 9px ui-monospace,SFMono-Regular,Consolas,monospace;cursor:pointer}
.lc-email-placeholders button:hover{border-color:#8fa0ff;background:#eef1ff}
.lc-email-editor-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap;padding:12px 17px;border-top:1px solid var(--bd);background:var(--surface)}
.lc-email-dirty{margin-right:auto;color:#b54708;font-size:10px;font-weight:800}
.lc-email-preview-mail{overflow:hidden;margin-top:10px;border:1px solid var(--bd);border-radius:11px;background:var(--surface)}
.lc-email-preview-mail>div{padding:10px 11px;border-bottom:1px solid var(--bd)}
.lc-email-preview-mail>div span,.lc-email-preview-mail>div b{display:block}
.lc-email-preview-mail>div span{margin-bottom:3px;color:var(--mut);font-size:8.5px;text-transform:uppercase;letter-spacing:.08em}
.lc-email-preview-mail>div b{color:var(--tx);font-size:11px;line-height:1.4}
.lc-email-preview-mail pre{max-height:440px;overflow:auto;margin:0;padding:12px;color:var(--tx);background:transparent;font:400 10.5px/1.6 inherit;white-space:pre-wrap;overflow-wrap:anywhere}
.lc-email-preview-empty{min-height:240px;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:20px;color:var(--mut);text-align:center}
.lc-email-preview-empty>span{width:40px;height:40px;display:grid;place-items:center;border-radius:11px;color:#465fff;background:#eef1ff}
.lc-email-preview-empty svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8}
.lc-email-preview-empty b{margin-top:9px;color:var(--tx);font-size:12px}
.lc-email-preview-empty p{margin:4px 0 0;font-size:10px;line-height:1.5}
.lc-email-settings :is(.lc-email-locale-list button,.lc-email-kind-tabs button,.lc-email-placeholders button,.lc-email-locale-add input,.lc-email-locale-add button,.lc-email-editor button):focus-visible,
.email-reply-pane :is(button,input,textarea):focus-visible,.email-retry:focus-visible,.email-file-link:focus-visible{
  outline:2px solid var(--pri);outline-offset:2px;box-shadow:0 0 0 4px var(--ring);
}

:root[data-theme="dark"] .email-channel-badge,
:root[data-theme="dark"] .pres-tag.email-channel{color:#cbd2ff;border-color:#435188;background:#27345f}
:root[data-theme="dark"] .email-thread-banner{color:#e6e9ff;border-color:#435188;background:#1a2540}
:root[data-theme="dark"] .email-thread-icon{color:#cbd2ff;background:#27345f}
:root[data-theme="dark"] .email-thread-copy p,:root[data-theme="dark"] .email-thread-facts{color:#b8c0d0}
:root[data-theme="dark"] .email-thread-alert.error,:root[data-theme="dark"] .email-delivery-error{color:#ffb6bb;border-color:#68323a;background:#2c171b}
:root[data-theme="dark"] .email-thread-alert p{color:#eaa0a8}
:root[data-theme="dark"] .email-delivery-status{color:#cbd5e1;border-color:#475569;background:#1e293b}
:root[data-theme="dark"] .email-delivery-status.status-delivered{color:#9ee4c8;border-color:#244c40;background:#10251f}
:root[data-theme="dark"] .email-delivery-status.status-accepted{color:#b2ccff;border-color:#344d7e;background:#15243e}
:root[data-theme="dark"] .email-delivery-status.status-processing,
:root[data-theme="dark"] .email-delivery-status.status-queued{color:#d9d6fe;border-color:#4a4378;background:#211e3b}
:root[data-theme="dark"] .email-delivery-status.status-retry_scheduled{color:#fedf89;border-color:#62460e;background:#302307}
:root[data-theme="dark"] .email-delivery-status.status-failed,
:root[data-theme="dark"] .email-delivery-status.status-cancelled{color:#fecdca;border-color:#68323a;background:#2c171b}
:root[data-theme="dark"] .email-draft-file button:hover{background:#2c171b}
:root[data-theme="dark"] .lc-email-health.ok>span{color:#9ee4c8;background:#10251f}
:root[data-theme="dark"] .lc-email-health.bad>span{color:#ffb6bb;background:#2c171b}
:root[data-theme="dark"] .lc-email-locale-list button b,
:root[data-theme="dark"] .lc-email-locale-list button[aria-selected="true"],
:root[data-theme="dark"] .lc-email-kind-tabs button[aria-selected="true"],
:root[data-theme="dark"] .lc-email-preview-empty>span{color:#cbd2ff;border-color:#435188;background:#27345f}

@media (max-width:1320px){
  .lc-email-settings-layout{grid-template-columns:210px minmax(0,1fr)}
  .lc-email-preview{position:static;grid-column:1/-1}
  .lc-email-preview-mail{max-width:720px}
}
@media (max-width:980px){
  .lc-email-health-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .lc-email-settings-layout{grid-template-columns:1fr}
  .lc-email-locale-rail,.lc-email-preview{position:static;grid-column:auto}
  .lc-email-locale-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media (max-width:760px){
  .email-thread-banner,.email-thread-alert{margin:7px 8px 0;padding:9px;align-items:flex-start}
  .email-thread-icon{width:32px;height:32px}
  .email-thread-facts{gap:4px 8px}
  .email-thread-banner>.email-retry{min-height:44px}
  .email-reply-pane{grid-template-columns:auto minmax(0,1fr)}
  .email-address-grid{grid-template-columns:1fr}
  .email-address-grid label{grid-template-columns:48px minmax(0,1fr)}
  .email-address-grid input{height:44px;font-size:16px}
  .email-send{grid-column:1/-1;width:100%!important;min-height:44px}
  .email-draft-files{max-height:72px;overflow:auto}
  .email-draft-file button{min-width:44px;height:44px}
  .email-file-link,.email-retry{min-height:44px}
  .email-message-files,.email-delivery-meta{justify-content:flex-start}
  .email-delivery-error{margin-left:0}
  .lc-email-ops{padding:12px}
  .lc-email-ops .lc-set-btn,
  .lc-email-locale-add input,
  .lc-email-locale-add button,
  .lc-email-kind-tabs button,
  .lc-email-placeholders button{min-height:44px}
  .lc-email-locale-add input{font-size:16px}
  .lc-email-placeholders button{padding:9px 10px;font-size:10px}
  .lc-email-health-grid{grid-template-columns:1fr 1fr}
  .lc-email-locale-list{grid-template-columns:repeat(2,minmax(0,1fr))}
  .lc-email-editor-head{padding:14px}
  .lc-email-template-form{padding:14px}
  .lc-email-editor-actions{padding:11px 14px}
  .lc-email-editor-actions .lc-set-btn{min-height:44px;flex:1 1 110px}
}
@media (max-width:520px){
  .lc-email-health-grid,.lc-email-locale-list{grid-template-columns:1fr}
  .email-thread-banner{flex-wrap:wrap}
  .email-thread-banner>.email-retry{width:100%}
}
@media (forced-colors:active){
  .email-delivery-status,.email-channel-badge,.pres-tag.email-channel,
  .lc-email-locale-list button[aria-selected="true"],.lc-email-kind-tabs button[aria-selected="true"]{
    color:HighlightText;border-color:Highlight;background:Highlight;
  }
}